Officer, Customer Service Officer, Consumer Banking Group

DBS Bank Ltd; Chennai; On-site; INR 300,000 - 600,000; Full time

Job summary

DBS is hiring for the Officer, Customer Service Officer in the Consumer Banking Group in Valasarowakkam, Chennai. The role focuses on processing banking transactions, handling customer inquiries, and ensuring compliance with regulations in a full-time capacity.

The candidate should have 2-4 years of banking experience, a graduate degree in Banking/Commerce, strong interpersonal and communication skills, and the ability to build lasting client relationships while meeting deadlines.

Qualifications

• 2-4 years Banking Experience.
• Graduate preferably Banking/Commerce.
• Excellent interpersonal and communication skills.
• Ability to build strong relationships with clients.
• Responsible and able to meet deadlines.

Responsibilities

• Ensure compliance with regulations and bank policies for banking transactions.
• Process cash and transfer transactions and instrument clearing.
• Handle cheque receipt/processing and account opening requests.
• Respond to customer service inquiries (balances, transactions, statements, fees).
• Address queries and escalations within defined timelines to appropriate authorities.

Skills

Interpersonal skills

Communication skills

Relationship building

Customer service

Timeliness

Education

Graduate in Banking/Commerce

Tools

Computer literacy

Job description

Officer, Customer Service Officer, Consumer Banking Group### Officer, Customer Service Officer, Consumer Banking GroupApply: Valasarawakkam, Chennai: Full time: Posted Today: End Date: November 30, 2026 (26 days left to apply): WD90360As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business – they were made just for you.**Responsibilities*** Ensure compliance with all applicable regulations and bank policies for all processes related to banking transactions* Process cash transactions, transfer transactions and clearing of instruments* Receipt & processing of cheques, demand drafts, dividend warrants, pay orders & other instruments, bills for deposits up to authorized limits* Process requests for new account opening, transaction updation etc., either jointly with an officer or independently, upon specific authorisation in this regard* Process customer service requests, Respond to customer service account inquiries such as account balances, transaction details, statements and fees/charges.* Address customer queries and grievances within the defined timelines and escalate when required to the appropriate authorities**Requirements*** 2-4 years Banking Experience* Graduate preferably Banking/Commerce* Excellent interpersonal and communication skills* Ability to build strong relationships with clients.* Responsible* Ability to meet deadlines.* Knowledge about internal/external regulations.* Good Computer Knowledge**Apply Now*** We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements**Location:**Valasarawakkam, Chennai**Job:**Operations**Schedule:**Regular**Employee Status:**Full time