Officer, Customer Service, Consumer Banking Group

DBS Bank Ltd; Chennai; On-site; INR 300,000 - 600,000; Full time

Job summary

DBS Bank Ltd in Chennai seeks a proactive Operations associate to support banking transactions, cash handling, and customer queries. You will process accounts, respond to service requests, and ensure adherence to bank policies and timelines.

The role requires collaboration with officers and timely escalation when required. Ideal candidates have 2-4 years of banking experience, a graduate degree in Banking or Commerce, strong communication, and solid regulatory knowledge.

Qualifications

• 2-4 years banking experience required.
• Graduate preferably in Banking or Commerce.
• Good interpersonal and communication skills; must relate well with clients.
• Knowledge of internal and external regulations is important.

Responsibilities

• Process cash, transfer, and instrument clearing transactions.
• Handle new account opening requests and related updations.
• Respond to customer service inquiries and account queries within deadlines.
• Escalate issues to appropriate authorities when needed.

Skills

Banking experience

Interpersonal skills

Regulatory knowledge

Deadline oriented

Computer literacy

Education

Graduate in Banking/Commerce

Job description

Business FunctionAs the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business – they were made just for you.ResponsibilitiesEnsure compliance with all applicable regulations and bank policies for all processes related to banking transactionsProcess cash transactions, transfer transactions and clearing of instrumentsReceipt & processing of cheques, demand drafts, dividend warrants, pay orders & other instruments, bills for deposits up to authorized limitsProcess requests for new account opening, transaction updation etc., either jointly with an officer or independently, upon specific authorisation in this regardProcess customer service requests, Respond to customer service account inquiries such as account balances, transaction details, statements and fees/charges.Address customer queries and grievances within the defined timelines and escalate when required to the appropriate authoritiesRequirements2-4 years Banking ExperienceGraduate preferably Banking/CommerceExcellent interpersonal and communication skillsAbility to build strong relationships with clients.ResponsibleAbility to meet deadlines.Knowledge about internal/external regulations.Good Computer KnowledgeApply NowWe offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.Location:Regional Office ChennaiJob:OperationsSchedule:RegularEmployee Status:Full time