Officer, Branch Operations and Service Head, Consumer Banking Group

DBS; Tamil Nadu; Vor Ort; INR 600.000 - 900.000; Vollzeit

Zusammenfassung

DBS in Tamil Nadu is seeking an Officer, Branch Operations and Service Head for its Consumer Banking Group. You will oversee all branch operations, ensure service quality, and coordinate with centralized teams to deliver seamless customer experiences.

The role requires 4–6 years in general branch banking operations, with at least 2 years in supervisory capacity. Graduation is required; MBA or similar qualifications are a plus. Strong leadership, communication, and analytical skills are essential.

Qualifikationen

• Minimum 4–6 years of experience in General Branch Banking Operations, with at least 2 years in a supervisory or managerial capacity.
• Graduation in any discipline; MBA/Banking/Finance/Law qualifications add value.

Aufgaben

• Manage & control all operational functions of the branch with zero errors.
• Coordinate with centralized operations teams to maintain high quality service and customer satisfaction.
• Ensure timely receipt and submission of regulatory and other reports by the Branch.
• Participate in process improvement exercises within branch/cluster.
• Initiate team meetings internally within Ops and with branch business teams; circulate minutes to stakeholders.
• Any other job duty and responsibility assigned to you by branch Head from time to time or on adhoc basis.

Kenntnisse

Leadership

Regulatory compliance

Branch banking operations

Interpersonal skills

Analytical skills

Computer literacy

Ausbildung

Bachelor's degree in any discipline

MBA (preferred)

Jobbeschreibung

## Officer, Branch Operations and Service Head, Consumer Banking GroupApply: Chinnadharapuram: Full time: Posted Today: End Date: October 27, 2026 (21 days left to apply): WD89316**Business Function**As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business – they were made just for you.**Responsibilities*** Manage & control all operational functions of the branch with zero errors.* Ensure adequate coordination with centralized operations teams to maintain high quality service and internal and external customer satisfaction.* Ensure timely receipt and submission of regulatory and other reports by the Branch.* Participate in process improvement exercises within branch/cluster.* Identify areas where productivity enhancement and cost reduction initiatives can be introduced.* Initiate team meetings internally within Ops as well as with business teams of the branch and circulate minutes to all stake holders at regular intervals.* Any other job duty and responsibility assigned to you by branch Head from time to time or on adhoc basis.**Requirements*** Minimum 4 to 6 years’ experience in General Branch Banking Operations out which at least 2 years in a supervisory or managerial capacity.* The incumbent should hold a degree of graduation in any discipline. Additional qualifications in Banking/ Finance / Law or MBA would be an added advantage.* Knowledge of all aspects of branch banking and Operations. Good understanding and working experience of regulatory and compliance aspects relating to this.* Good interpersonal and communication skills to build & enhance customer relation and co-ordination with RMs & Centralized operations.* Leadership & management skills.* Sound knowledge of computer systems, ability to understand and work on different software packages for delivery of various banking products and services.* Analytical skills.**Apply Now*** We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.**Location:**Chinnadharapuram**Job:**Operations**Schedule:**Regular**Employee Status:**Full time