Office Executive

JobItUs; Chennai District; On-site; INR 180,000 - 280,000; Full time

Job summary

JobItUs in Chennai is seeking a diligent professional to manage communications with banks and customers. You will handle outbound follow-ups on outstanding bills, respond to incoming orders for stationery and related products, and maintain accurate CRM records using Tally.

A focus on customer satisfaction and meeting sales targets will drive growth for the organization. The role requires clear communication, coordination with bank managers, and timely processing of orders and bills via

Responsibilities

• Make outbound calls to outstanding bills and balance payments followups with Bank branches.
• Attend the incoming calls from mostly Bank and entry stationery, foam boards, & etc orders.
• Maintain a high level of customer satisfaction through excellent communication skills.
• Update and maintain customer / order records in the CRM system (Tally).
• Achieve sales targets and contribute to the growth of the organization.

Job description

Role Summary

• Make outbound calls to outstanding bills and balance payments followups with Bank branches.
• Attend the incoming calls from mostly Bank and entry stationery, foam boards, & etc orders.
• Maintain a high level of customer satisfaction through excellent communication skills.
• Update and maintain customer / order records in the CRM system (Tally).
• Achieve sales targets and contribute to the growth of the organization.

KRA: Task / Activities

• We will receive calls from Bankers regarding new order and old order and folloups.
• Daily courier followup and tracking using online tracking system (Profesional / France express)
• Receive the incoming calls and update the parcel location and old order details to Bankers.
• Send the bill copy pdf through email and whatsapp to our customers.
• Followup the Bill balance over the phone / emails / whatsapp.
• Preparing stationary parcel for delivery.

KPI: Performance Metrics

• Ability to handle multiple projects and meet strict production deadlines.
• Mostly we will co-ordinate with Bank top level mangers like Regional Mangers / Asst. General Mangers / Chief Mangaers / Branch Mangers & Associates for design and approval.
• Quick learner and Observer.