OCH – HEALTHCARE

Vrinda International; Pune District; On-site; INR 279,000 - 502,000; Full time

Benefits offered by this job

Performance-based incentives

Job summary

Vrinda International, a recruitment and talent solutions firm based in Pune, seeks candidates for the OCH Healthcare Customer Service & Collections role. Freshers and experienced applicants are welcome.

Location: Pune. Salary: up to ₹25,000 take-home for freshers, up to ₹45,000 take-home for experienced professionals. 9-hour shifts within a 24/7 rotation, with two rotational week offs and fixed weekend days. Incentives are performance-based.

Qualifications

• Excellent verbal and written communication skills.
• Freshers and experienced candidates can apply.
• Healthcare or collections experience is an advantage.
• Willing to work in 24/7 rotational shifts and fixed weekends.

Responsibilities

• Handle customer interactions professionally and resolve queries.
• Manage healthcare-related customer service and collections activities.
• Communicate clearly and confidently with customers.
• Follow process guidelines and maintain service quality.
• Handle payment/collection conversations professionally.
• Meet assigned performance and quality targets.
• Maintain accurate records of customer interactions.

Skills

Communication

Customer service

Collections

BPO experience

Job description

Welcome to Vrinda International's Talent Portal

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• Seamless Candidate Experience: Upload your resume, browse live openings in Java, Spring Boot, microservices, Angular, and more – or explore roles in global education programs (Germany, UK, France).
  
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Join thousands of professionals who've advanced their careers through Vrinda International. Create your profile today and let's connect your talent to global opportunities!

Job Description

HIRING | OCH – HEALTHCARE

Location: Pune

Role: Customer Service & Collections

Freshers: Up to ₹25,000 Take Home

Experienced: Up to ₹45,000 Take Home

Incentives: Performance-based

Shift: 24/7 Rotational | 9 Hours

Week Offs: 2 Rotational Offs between Monday to Friday

Saturday & Sunday: Fixed Working Days

We are looking for candidates with excellent communication skills to join our OCH – Healthcare Customer Service & Collections process.

Key Responsibilities

• Handle customer interactions professionally and resolve queries effectively
• Manage healthcare-related customer service and collections activities
• Communicate clearly and confidently with customers
• Follow process guidelines and maintain service quality
• Handle payment/collection-related conversations professionally
• Meet assigned performance and quality targets
• Maintain accurate records of customer interactions

Requirements

• Excellent verbal and written communication skills
• Freshers and experienced candidates can apply
• Customer service, collections, BPO, healthcare or related experience is an advantage
• Comfortable working in 24/7 rotational shifts
• Willingness to work fixed Saturdays and Sundays
• Strong customer-handling and problem-solving skills

Attractive Take-Home Salary + Performance-Based Incentives