Assistant Manager

ExlService Holdings, Inc.; Ernakulam; On-site; INR 400,000 - 650,000; Full time

Job summary

ExlService Holdings, Inc. is seeking an experienced Accounts Receivable/Collections professional in Kerala to manage high-value portfolios, oversee cash application, and drive timely collections. The role demands strong understanding of O2C processes and reconciliation with client controls.

You will handle delinquent accounts, perform dunning, and coordinate with sales and other teams to resolve aged items, ensuring accurate aging reports and strict SLA adherence.

Qualifications

• Graduate/Masters in Accounting.
• Good accounting knowledge including JE creation and AR basics (Cash Application, Billing, Disbursement).
• Strong understanding of collections and AR lifecycle.
• Hands-on experience in dunning and recovery processes.
• At least 4-6 years of operational experience.
• Basic Excel skills and knowledge of SAP is desired.
• Strong numerical skills with attention to detail.
• Excellent written and oral communication skills.
• Ability to prioritize and multi-task.
• Meticulous attention to detail.
• Excellent problem solving and analytical skills.

Responsibilities

• Sound knowledge of Cash Application, Wire, Lockbox, Manual and Auto Payments, credit and collections.
• O2C/AR Cycle management.
• Understand Suspense Accounts, Unidentified payments, Aging reporting.
• Manage collections on high value portfolios and follow-up on overdue receivables.
• Execute dunning process and track collection effectiveness.
• Review AR aging and prioritize high-risk accounts.
• Engage with customers to resolve payment delays.
• Recommend account blocks and credit actions.
• Handle queries, raise disputes and drive resolution.
• Support credit hold/release decisions based on risk and monitor credit exposure.
• Support month-end close reconciliations and collection reporting.
• Ensure adherence to SLAs and collection targets.
• Adhere to client internal control framework and audits.

Education

Graduate/Masters in Accounting

Tools

SAP

Excel

Job description

Sound knowledge of Cash Application, Wire, Lockbox, Manual and Auto Payments, credit and collections.

Responsibilities

• Basics accounting knowledge.
• Sound knowledge of Cash Application, Wire, Lockbox, Manual and Auto Payments
• O2C/AR Cycle
• Understanding on Suspense Accounts, Unidentified payments, Aging reporting

Manage collections on high value portfolios and follow-up onoverdue receivables

Execute dunning process and track collection effectiveness

Review AR aging and prioritize high-risk accounts

Engage with customers to resolve payment delays

Recommend account blocks and credit actions

Handle queries, raising disputes & driving resolution

Support credit hold/release decisions based on risk & monitorcredit exposure

Support month-end close reconciliations and collection reporting

Ensure adherence to SLAs and collection targets

Adhere to client internal control framework and support audits checks

• Ability to identify inefficient/ineffective processes and develops recommendations to enhance controls and efficiency.
• Providing coaching and feedback to team members to enable them to improve their performance
• Provide inputs on process and system to the team
• Ability to research on the exception item and being responsible to clear the aged items
• Follow-up with Sales & other teams for any pending and unresolved items.
• Good Knowledge in SAP S4
• Assign work to the team members on a daily basis
• Review daily transactions & monitor completion of work

Qualifications

• QualificationsGraduate/Masters in Accounting
• Good accounting knowledge which includes, preparation of JE and AR knowledge(Cash Application, Billing, Disbursement)
• Strong understanding of collections and AR lifecycle
• Hands-on experience in dunning and recovery processes
• At least 4-6 year of operational experience
• Basic Excel skills and knowledge of SAP is desired
• Strong numerical skills with an attention to detail
• Good written and Oral communication skills
• Ability to prioritize & multi-task
• Exhibits meticulous attention to detail
• Excellent problem solving & analytical skills