NRI-VRM

HDFC Bank; Sahibzada Ajit Singh Nagar; On-site; INR 600,000 - 900,000; Full time

Job summary

HDFC Bank Limited in India is seeking a Virtual Relationship Manager for NRI Business to build and manage relationships with high-net-worth clients. You will drive acquisition and revenue across assets, liabilities, mutual funds, life insurance and other TPP products while ensuring quality service.

The role requires graduation and AMFI/IRDA certification, with strong sales and relationship skills. Location is India; expect targets and compliance norms.

Qualifications

• Graduation or higher; AMFI/IRDA certifications preferred.
• Experience in selling NBFC/wealth products is a plus.
• Strong relationship-building and communication skills.

Responsibilities

• Interact regularly with high-net-worth clients to build rapport and achieve revenue targets.
• Monitor remittances, CRM updates, and cross-sell opportunities across products.
• Deliver timely customer service and resolve queries per TAT.

Skills

Sales

Portfolio Management

CRM

Customer Service

Education

Graduation

AMFI Certification

IRDA Certification

NRI Product Knowledge

Job description

Job Function and Role Type

Sales, Individual Contributor

Role Description

Job Title

Virtual Relationship Manager - NRI Business

Business Unit

NRI Business

Reporting To

VRM Team Leader

Job Function and Role Type

Sales, Individual Contributor

Version No

2.0

Job Purpose

To build and manage relationships with Virtual program-managed clients, ensuring customer acquisition, retention, and income generation through sales of Assets, Liability, Mutual Funds, Life Insurance, and other TPP products.

Key Responsibilities

• HNW Portfolio Management
  • Interact regularly with customers to build rapport and understand profiles.
  • Achieve MTD and YTD revenue targets.
  • Enhance portfolio value and achieve top-line targets for products like LI and MF.
  • Acquire new customers meeting product criteria and flag them on the system.
• Operations, Marketing & Processes
  • Monitor inward remittances and FCY cheque realization.
  • Contact 30 unique customers daily for sales calls.
  • Update CRM with call details, outcomes, and follow-up dates.
  • Ensure documentation certification for account opening and maintenance.
  • Identify cross-sell opportunities to position the bank as a one-stop solution.
• Customer Service
  • Deliver quality customer service and resolve queries on the same day.
  • Inform customers about regulatory or process changes.
  • Ensure all complaints are resolved within the bank-specified TAT.

Education

Graduation required; Post-graduation preferred.

Certifications

AMFI Certification, IRDA Certification, NRI Product and Regulatory Knowledge.

Key Competencies

Sales and influencing skills, banking product knowledge, planning and organizing, communication, knowledge of competition and trends.

Major Stakeholders

Customers, Branch Banking Team, Operations, NR Product Team, Treasury, Insurance CAM, MF Fund Houses, HSL Personnel.