Virtual Relationship Manager-NRI

Mintskill HR Solutions LLP; Thane; On-site; INR 1,000,000 - 1,800,000; Full time

Job summary

A recruitment firm is seeking a Relationship Manager focusing on NRI customers in Thane, Maharashtra. This role involves deepening client relationships, coordinating with internal teams for seamless service, and identifying growth opportunities. The ideal candidate should have 5-10 years of branch banking experience and possess strong customer relationship management skills. This position offers a chance to contribute significantly to the bank's objectives and enhance customer value through tailored solutions.

Qualifications

• 5-10 years of relevant branch banking experience.
• Deep understanding of customer relationship management strategies.
• Ability to coordinate with functional teams for enhanced service.

Responsibilities

• Deepen customer relationships by providing tailored solutions.
• Collaborate with product and operations teams for customer acquisition.
• Track customer complaints and ensure high satisfaction levels.
• Penetrate group or family accounts within mapped bases.
• Track complaints and turnaround times for customer satisfaction.
• Plan sales initiatives and events for corporations and prospects.
• Assist Senior Relationship Manager - NRI in delivering best-in-class experiences.
• Evaluate growth strategy via competitor feedback and channel data.
• Recommend process changes to improve service efficiency and quality.

Skills

Customer relationship management

Sales initiative

Customer service excellence

Competitor analysis

Education

Graduation

Tools

CRM software

Job description

The role entails deepening the relationship by providing solutions to meet the requirements of the NRI customers and ensuring value-added customer service. The role will closely collaborate with the product and operations teams to drive effective customer acquisition, servicing and deepening. The role bearer is responsible for acquiring NTB non-resident clients and servicing the existing relationships contributing to the larger branch banking channel objectives.

• Inform customers of new products or product enhancements to further expand the banking relationship.
  
• Coordinate with other functional teams to provide seamless access to other products.
  
• Ensure the enhancement of customer value by understanding and providing customized solutions.
  
• Maintain updated and accurate relationship records for assigned customer accounts.
  
• Penetration of group or family accounts of the existing mapped base
  
• Track customer complaints, queries and turnaround times for customer satisfaction.
  
• Plan and conduct special sales initiatives and events for prospective and existing corporations.
  
• Assist the Senior Relationship Manager - NRI in providing a best-in-class customer experience to become their banking partner of choice.
  
• Evaluate the growth strategy based on competitor analysis and feedback from different channels and customers.
  
• Recommend process changes in order to improve service efficiency and quality across the branch network.
  

Requirements

Educational Qualifications:

Graduation

Experience:5-10 years of relevant branch banking experience.