NRI Relationship Manager

Axis Bank; Chennai District; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Axis Bank in Chennai seeks an experienced NRI Relationship Manager to manage and grow a portfolio of NRI customers, focusing on acquisition and deepening relationships with Indian-based and NRI clients. You will offer banking and investment solutions, handle RBI/KYC compliance, and drive revenue through deposits, remittances, mutual funds, loans, and cards.

The role requires strong client-facing skills, a track record in cross-selling, and the ability to meet targets through proactive portfolio

Qualifications

• Experience in NRI banking and relationship management.
• Ability to acquire and deepen NRI relationships and manage a portfolio.
• Strong knowledge of CASA, deposits, investments, loans, remittances and other banking products.
• Familiarity with RBI, FEMA, KYC & AML guidelines and related regulatory requirements.

Responsibilities

• Acquire new NRI customers through referrals, market visits, and other channels.
• Manage and service an assigned portfolio of NRI customers; conduct regular reviews.
• Achieve targets for NRI accounts, deposits, investments, loans, remittances and cards.
• Maintain sound knowledge of NRI products and regulatory requirements, ensure timely documentation.

Skills

NRI Banking

Relationship Management

Customer Acquisition

Cross-selling

Deposits & CASA

Investments

Loans & Lending

Remittances

Sales & Business Development

Communication & Negotiation

KYC & AML compliance

Portfolio Management

Networking

Target Orientation

Job description

Job Description NRI Relationship Manager

We are looking for an experienced and customer-focused NRI Relationship Manager to manage and grow a portfolio of Non-Resident Indian (NRI) customers. The role involves acquiring new NRI relationships, deepening existing relationships, understanding customer financial needs, and offering appropriate banking and investment solutions.

The incumbent will be responsible for achieving business targets through NRI acquisition, CASA, deposits, investments, loans, insurance and other banking products, while ensuring a high level of customer service and regulatory compliance.

Key Responsibilities

1. NRI Customer Acquisition

• Acquire new NRI customers through referrals, leads, market visits, and other business channels.
• Identify prospective NRI customers and convert them into active banking relationships.
• Build relationships with NRI customers and their families in India.
• Develop and maintain a strong NRI customer pipeline.

2. Relationship Management

• Manage and service an assigned portfolio of NRI customers.
• Understand customer financial requirements and provide suitable banking solutions.
• Conduct regular customer engagement and portfolio reviews.
• Ensure timely resolution of customer queries and service requests.
• Develop long-term relationships with customers and improve customer retention.

3. Business Development & Cross-Selling

• Achieve assigned targets for:
• NRI Savings / Current Accounts
• CASA balances
• Term Deposits / Fixed Deposits
• Remittances
• Mutual Funds and Investment Products
• Insurance
• Personal / Home Loans and other lending products
• Credit Cards and other retail banking products
• Identify cross-sell and up-sell opportunities within the existing customer portfolio.
• Generate referrals and leads for other banking products.

4. NRI Product & Regulatory Knowledge

• Maintain sound knowledge of NRI banking products and services.
• Handle NRE, NRO and FCNR-related banking requirements.
• Ensure adherence to applicable RBI, FEMA, KYC, AML and bank policies.
• Ensure accurate documentation and timely completion of account-opening and service processes.

5. Portfolio Management

• Monitor customer portfolio performance and identify opportunities for business growth.
• Track customer balances, product penetration and revenue generation.
• Maintain accurate records of customer interactions and business activities.
• Regularly review dormant / inactive relationships and work towards activation.

6. Customer Service

• Act as the primary point of contact for NRI customers.
• Coordinate with internal teams for account opening, remittances, loans, investments and other customer requirements.
• Provide prompt and effective resolution of customer issues.
• Maintain high standards of customer experience and service quality.

Key Skills

• NRI Banking / Retail Banking knowledge
• Relationship Management
• Customer Acquisition
• CASA & Deposit Mobilisation
• Cross-selling and up-selling
• Sales & Business Development
• Portfolio Management
• Customer Service
• Communication & Negotiation Skills
• Knowledge of NRE/NRO/FCNR products
• Basic understanding of FEMA, RBI, KYC & AML guidelines
• Strong networking and relationship-building skills
• Target-oriented approach