Relationship Manager - NR

Utkarsh Small Finance Bank; Kolkata District, Mumbai, Delhi; Sur place; INR 420 000 - 660 000; Plein temps

Résumé du poste

Utkarsh Small Finance Bank in India invites a capable professional to drive business growth among NR customers, manage relationships, and ensure compliance.

You will acquire new NRIs, promote remittance services, cross-sell banking solutions, and coordinate with operations and compliance to deliver seamless onboarding and superior service.

Qualifications

• Sound understanding of NRI banking products and FEMA regulations
• Strong relationship management and sales skills
• Excellent communication and interpersonal abilities
• Customer-centric approach with problem-solving mindset
• Proficiency in MS Office and banking applications

Responsabilités

• Acquire new NRI customers through branch referrals, self-sourcing, digital leads, and networking channels
• Grow NRI Savings Accounts, NRE/NRO Savings Accounts, Fixed Deposits, and Recurring Deposit portfolios
• Promote inward remittance services and other NRI banking solutions
• Identify cross-sell opportunities across liabilities
• Achieve monthly, quarterly, and annual business targets
• Manage and nurture relationships with existing NRI customers
• Provide personalized banking solutions based on customer needs
• Ensure timely resolution of customer queries, requests, and complaints
• Conduct regular customer engagement activities through calls, virtual meetings, and branch interactions
• Deliver seamless onboarding and servicing experience to NR customers
• Coordinate with Operations, Compliance, Branches, and Contact Centre teams for prompt resolution of service requests
• Ensure high customer satisfaction and retention levels
• Adhere to RBI, FEMA, KYC/AML, and internal Bank policies
• Ensure timely completion and periodic review of customer documentation
• Maintain regulatory compliance in account opening, remittances, and deposit transactions
• Escalate suspicious or non-compliant transactions as per Bank guidelines

Connaissances

Relationship management

Sales skills

Communication

Customer-centric mindset

Problem solving

Outils

MS Office

Banking applications

Description du poste

Business Acquisition & Portfolio Growth

• Acquire new NRI customers through branch referrals, self-sourcing, digital leads, and networking channels.
• Drive growth in NRE Savings Accounts, NRO Savings Accounts, Fixed Deposits, and recurring deposit portfolios.
• Promote inward remittance services and other NRI banking solutions.
• Identify cross-sell opportunities across liability
• Achieve monthly, quarterly, and annual business targets.

Relationship Management

• Manage and nurture relationships with existing NRI customers.
• Provide personalized banking solutions based on customer needs.
• Ensure timely resolution of customer queries, requests, and complaints.
• Conduct regular customer engagement activities through calls, virtual meetings, and branch interactions.

Customer Service & Experience

• Deliver seamless onboarding and servicing experience to NR customers.
• Coordinate with Operations, Compliance, Branches, and Contact Centre teams for prompt resolution of service requests.
• Ensure high customer satisfaction and retention levels.

Compliance & Risk Management

• Adhere to RBI, FEMA, KYC/AML, and internal Bank policies.
• Ensure timely completion and periodic review of customer documentation.
• Maintain regulatory compliance in account opening, remittances, and deposit transactions.
• Escalate suspicious or non-compliant transactions as per Bank guidelines.

SKILLS & COMPETENCIES

• Sound understanding of NRI banking products and FEMA regulations
• Strong relationship management and sales skills
• Excellent communication and interpersonal abilities
• Customer-centric approach with problem-solving mindset
• Proficiency in MS Office and banking applications