Relationship Manager-NRI

IDFC FIRST Bank; Indore District; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Idfc First Bank Limited in Indore seeks an experienced Relationship Manager – NRI to deliver tailored financial solutions for Non-Resident Indian clients. You will focus on deep relationship management, strategic product offerings, and high-quality service delivery within the Retail Banking framework.

You will collaborate with product and operations teams to drive customer acquisition, engagement and retention, while managing NTB NRI clients for the branch.

Qualifications

• Experience in branch banking and relationship management.
• Strong knowledge of FEMA regulations pertaining to NRI business.
• Excellent communication and interpersonal skills.
• Strategic thinking and analytical abilities.

Responsibilities

• Grow the liabilities portfolio by increasing account balances of existing NRI customers and improving profitability through a larger share of wallet.
• Monitor inflows and outflows in mapped NRI accounts and proactively track NRI visits to India.
• Establish strong customer connections via mailers and phone calls, sharing insights on rate changes and product offerings.
• Generate new sales leads through referrals from NR associations, expats, and stockbrokers.

Skills

Relationship management

Regulatory FEMA

Excellent communication

Analytical ability

Education

Graduation in any discipline

MBA / PGDM

Job description

Job Description:

Job Requirements

About the Role

Asa RelationshipManager – NRI within the Retail Banking division, you will be responsible for delivering comprehensive financial solutions tailored to Non-Resident Indian (NRI) customers. This role focuses on enhancing customer value through deep relationship management, strategic product offerings, and superior service delivery. You will collaborate closely with product and operations teams to drive customer acquisition, engagement, and retention, while managing NTB (New-to-Bank) NRI clients for a designated branch. Your contributions will support the broader objectives of the branch banking channel.

Primary Responsibilities

• Grow the liabilities portfolio by increasing account balances of existing NRI customers and improving profitability through a larger share of wallet.
• Monitor inflows and outflows in mapped NRI accounts and proactively track NRI visits to India.
• Establish strong customer connections via mailers and phone calls, sharing insights on interest rate changes, exchange rate fluctuations, and other product offerings.
• Generate new sales leads through referrals from existing clients, NR associations, Prominent stockbrokers, and expats from shipping companies.
• Drive customer engagement by cross-selling investment products (e.g., life insurance, general insurance, Mutual funds, PMS) and non-investment products (e.g., forex, remittances) to both new and existing customers.

Secondary Responsibilities

• Recommend process improvements to enhance service efficiency and quality across the branch network.
• Demonstrate strong sales planning capabilities and conceptualize promotional and marketing initiatives.
• Maintain up-to-date knowledge of the banking industry, FEMA regulations related to NRI business, NRI customer behaviour, and financial markets.
• Work proactively with campaign data shared by the central team.

Key Success Metrics

• Growth in NR Liability book
• Customer acquisition targets
• Product cross-sell targets
• Fee targets.

Education

• Graduation: Any discipline (Full-Time)
• Postgraduation: MBA / PGDM (Preferred)

Experience

• Minimum 3-4 years of relevant experience in branch banking

Skills and Attributes

• Proven expertise in relationship management and customer engagement
• Strong understanding of NRI banking products and regulatory frameworks (e.g., FEMA)
• Excellent communication and interpersonal skills
• Strategic thinking and analytical ability
• Proficient in driving collaborative outcomes through strategic negotiation and conflict resolution