Non Voice Process Executive

Step In Placements; Hyderabad; Sur place; INR 268 000 - 312 000; Plein temps

Résumé du poste

Step In Placements is seeking a Customer Service Executive for a non-voice chat-centric role in Madhapur, Hyderabad. The position requires a minimum of 1 year of relevant experience and strong English communication skills, with shifts from 6.30pm or 11.30pm to 8.30am, six days a week.

Only male candidates are outlined in the posting due to transportation considerations. Salary is listed as 24K take-home monthly, with location-based responsibilities and an immediate joining window.

Qualifications

• Excellent English communication skills.
• Minimum 1 year experience in chat/email or blended processes.
• Experience in non-voice or international processes is acceptable.

Responsabilités

• Engage with customers via chat to provide support and resolve issues.
• Manage escalations effectively and ensure customer satisfaction.
• Maintain accurate records of interactions and resolutions.

Connaissances

Excellent communication

Formation

Intermediate or Any Graduate / Any Post Graduate

Description du poste

Position - Customer Service Executive - Only Males

Females - Please ignore (Because Of No Transportation)

Process - Non Voice Process (70% Chat and 30% Calls)

Work Location - Madhapur (Beside Durgam Cheruvu Metro Station)

Qualification - Intermediate or Any Graduate / Any Post Graduate

Experience - Minimum 1 year experience required either in chat process or email processor semi voice process or blended process or international voice process or international non voice process

Excellent communication skills in English required

Working Hours - 9 hours shift with 1 hour break

Rotational Shifts

Rotational Week Off(1 week Off)

Shift Timings -

6.30pm to 3.30 am (or) 11.30 pm to 8.30 am

6 Days Working

Transportation - Not Provided

CTC Range -

Salary - 24K Take Home Salary

Immediate Joiners Required

Interview Process -

First Round is Telephonic

Final Round is Face To Face Interview

Key Responsibilities:

• Engage with customers via chat to provide support and resolve issues.
• Manage escalations effectively and ensure customer satisfaction.
• Maintain accurate records of interactions and resolutions.