Non-Clinical Trainer

Progenesis IVF Fertility Center; Thane; On-site; INR 500,000 - 800,000; Full time

Job summary

Progenesis IVF Fertility Center in Thane is seeking a Training Manager responsible for conducting and managing training across non-clinical departments. The role involves scheduling training sessions, preparing reports, and ensuring compliance with company SOPs.

The ideal candidate will coordinate training for various teams such as Front Office, Billing, and Administration, track attendance and assessments, and monitor post-training performance. This position requires a proactive approach to identify training gaps and support audits via maintained records.

Responsibilities

• Conduct process and operational training for non-clinical departments.
• Train employees on HMS/ERP systems, departmental workflows, and internal processes.
• Handle training for Front Office, Billing, TPA, Call Center, Administration, CRM, and Patient Coordination teams.
• Coordinate induction and department-specific training for new joiners.
• Ensure employees are trained on company SOPs, policies, and operational standards.
• Schedule and manage training batches across multiple locations.
• Track training attendance, assessments, and completion reports.
• Conduct process refreshers and compliance-based training sessions.
• Work closely with department heads to identify operational training gaps.
• Prepare training MIS reports and maintain training documentation.
• Support audits by maintaining training records and compliance trackers.
• Monitor post-training performance and coordinate with managers for improvement plans.

Job description

Conduct process and operational training for non-clinical departments

Train employees on HMS/ERP systems, departmental workflows, and internal processes

Handle training for Front Office, Billing, TPA, Call Center, Administration, CRM, and Patient Coordination teams

Coordinate induction and department-specific training for new joiners

Ensure employees are trained on company SOPs, policies, and operational standards

Schedule and manage training batches across multiple locations

Track training attendance, assessments, and completion reports

Conduct process refreshers and compliance-based training sessions

Work closely with department heads to identify operational training gaps

Prepare training MIS reports and maintain training documentation

Support audits by maintaining training records and compliance trackers

Monitor post-training performance and coordinate with managers for improvement plans