Process Trainer

TP; Kolkata District; Sur place; INR 600 000 - 900 000; Plein temps

Résumé du poste

TP in Kolkata is seeking a training leader to coach a team of associates on communication, soft skills, and client-defined behaviors. You will plan, refresh, and deliver training on product processes and KPI-driven improvements.

You will monitor performance, run monthly TNI/TNA, conduct huddles, assess needs, publish weekly dashboards, and onboard new hires with a strong emphasis on cultural alignment.

Responsabilités

• Train a team of associates and impart knowledge that impact, process , behaviors defined by client.
• Conduct refresher and update training on , product process and Soft skills.
• Ongoing monitoring of associates performance and tracking deviations.
• Help in achieving continuous improvements by running refreshers that are specifically curated to meet the KPI's
• Regularly assess training needs to fill gaps in performance.
• Conduct periodic meetings & huddles with the team to gauge and improve performance.
• Track and ensure improvement of lower performing associates.
• Facilitating internal audits on communications and soft skills.
• Successfully conduct TNI and TNA on a monthly basis and plug back loopholes in training.
• Publish dashboard on weekly basis with numbers of monitoring and coaching sessions conducted and RCA.
• Train new hire batches, on communication, soft skills and cultural aspects.

Description du poste

• Train a team of associates and impart knowledge that impact, process , behaviors defined by client.
• Conduct refresher and update training on , product process and Soft skills.
• Ongoing monitoring of associates performance and tracking deviations.
• Help in achieving continuous improvements by running refreshers that are specifically curated to meet the KPI's
• Regularly assess training needs to fill gaps in performance.
• Conduct periodic meetings & huddles with the team to gauge and improve performance.
• Track and ensure improvement of lower performing associates.
• Facilitating internal audits on communications and soft skills.
• Successfully conduct TNI and TNA on a monthly basis and plug back loopholes in training.
• Publish dashboard on weekly basis with numbers of monitoring and coaching sessions conducted and RCA.
• Train new hire batches, on communication, soft skills and cultural aspects.