NOC Support Engineer

Lenskart; New Delhi; On-site; INR 600,000 - 900,000; Full time

Job summary

Lenskart is building a 24×7 NOC/Production Support team to monitor and support our production infrastructure, applications and services. This hands‑on role involves incident detection, L1 troubleshooting, escalation and coordination with DevOps, Infra, Cloud, Network and App teams.

You will monitor dashboards, validate alerts, perform first‑level diagnostics, analyse logs and metrics, and contribute to automation and process improvements in a high-availability environment.

Qualifications

• 1–4 years of experience in NOC, Production Support, Infrastructure Support, Cloud Operations or L1 DevOps.
• Strong Linux fundamentals and monitoring/observability tools experience.
• Ability to read logs and perform basic troubleshooting.
• Understanding of networking, DNS, HTTP/HTTPS, APIs and load balancers.
• Basic AWS/cloud infrastructure knowledge.
• Familiarity with Docker and Kubernetes.
• Experience in incident management and SLA-based support.
• Familiarity with Jira, ServiceNow or similar ticketing platforms.

Responsibilities

• Monitor production infrastructure, applications, services and dashboards in a 24×7 environment.
• Validate alerts, identify genuine incidents and perform first-level troubleshooting.
• Analyse logs, metrics and dashboards to identify the impacted component.
• Troubleshoot common issues across Linux, applications, cloud infrastructure and networks using SOPs/runbooks.
• Troubleshoot basic issues related to CPU, memory, disk, services, connectivity, DNS, HTTP/HTTPS, APIs and load balancers.
• Monitor cloud infrastructure, preferably AWS, and perform basic health checks.
• Support production environments running on Docker/Kubernetes and coordinate with DevOps teams when required.
• Manage incidents, initiate bridge calls for critical issues and follow defined escalation matrices.
• Ensure timely escalation based on SLA and incident priority.
• Maintain shift logs, incident timelines and effective shift handovers.
• Identify recurring incidents, alert noise and opportunities for automation/process improvement.

Skills

NOC/Production Support

Linux troubleshooting

Logs analysis

Networking basics

AWS basics

Docker/Kubernetes basics

Incident management & SLA

Jira/ServiceNow knowledge

Communication

24x7 shift readiness

Tools

Jira

ServiceNow

Grafana

Prometheus

Datadog

ELK/Kibana

Jenkins/CI-CD

Docker

Kubernetes

Job description

About the Role

We are building a new 24×7 NOC / Production Support team at Lenskart to monitor and support our production infrastructure, applications and services. The role involves production monitoring, incident detection, L1 troubleshooting, alert management, escalation and coordination with DevOps, Infrastructure, Cloud, Network and Application teams. This is a hands‑on operational role and not limited to monitoring or ticket logging.

Key Responsibilities

• Monitor production infrastructure, applications, services and dashboards in a 24×7 environment.
• Validate alerts, identify genuine incidents and perform first-level troubleshooting.
• Analyse logs, metrics and dashboards to identify the impacted component.
• Troubleshoot common issues across Linux, applications, cloud infrastructure and networks using SOPs/runbooks.
• Troubleshoot basic issues related to CPU, memory, disk, services, connectivity, DNS, HTTP/HTTPS, APIs and load balancers.
• Monitor cloud infrastructure, preferably AWS, and perform basic health checks.
• Support production environments running on Docker/Kubernetes and coordinate with DevOps teams when required.
• Manage incidents, initiate bridge calls for critical issues and follow defined escalation matrices.
• Ensure timely escalation based on SLA and incident priority.
• Maintain shift logs, incident timelines and effective shift handovers.
• Identify recurring incidents, alert noise and opportunities for automation/process improvement.

Required Skills

• 1–4 years of experience in NOC, Production Support, Infrastructure Support, Cloud Operations or L1 DevOps.
• Good understanding of Linux and hands‑on exposure to monitoring/observability tools.
• Ability to read logs and perform basic technical troubleshooting.
• Basic understanding of networking, DNS, HTTP/HTTPS, APIs and load balancers.
• Basic understanding of AWS/cloud infrastructure.
• Basic knowledge of Docker and Kubernetes.
• Understanding of incident management, escalation and SLA-based support.
• Familiarity with Jira, ServiceNow or similar ticketing platforms.
• Good communication and coordination skills.
• Comfortable working in a 24×7 rotational shift environment.

Good to Have

• AWS — EC2, VPC, IAM, S3, ELB, Auto Scaling, CloudWatch
• Grafana / Prometheus / Datadog / ELK / Kibana
• Jenkins / CI-CD
• Docker / Kubernetes
• Bash or basic scripting
• Ansible
• Production support experience in a high-availability environment
• Basic understanding of SRE, RCA, SLI/SLO

What We Are Looking For

We are looking for engineers with a strong troubleshooting mindset and production ownership. The ideal candidate should be able to investigate alerts, perform initial diagnosis, resolve standard L1 issues and escal**ate** complex incidents to the right team without delay. Candidates with a combination of NOC Production Support Cloud/DevOps exposure will be preferred.