NOC (Application Mentoring)

Tanla Platforms Limited; Hyderabad; On-site; INR 400,000 - 600,000; Full time

Benefits offered by this job

Impactful Work

Tremendous Growth Opportunities

Innovative Environment

Job summary

A leading telecom solutions provider in Hyderabad is looking for a proactive Technical Support Engineer. You will handle 24x7 monitoring and management of production platforms, using tools like SolarWinds and Grafana. The role requires strong troubleshooting skills, knowledge of Linux and databases, and a bachelor’s degree in a relevant field. This position offers tremendous growth opportunities and the chance to work in an innovative environment.

Qualifications

• Up to 4 years of experience in a technical support role.
• Willingness to learn and contribute to high-availability operational environments.

Responsibilities

• 24x7 proactive monitoring of platforms using monitoring tools.
• Configuring alerts for infrastructure and applications.
• Incident tracking and handling via JIRA or Freshdesk.
• Perform basic troubleshooting and escalate as needed.
• Participate in bridge calls for critical incidents.
• Support root cause analysis post-resolution.
• Assist with release/change management communication.

Skills

Monitoring tools (SolarWinds, Grafana, Nagios)

Communication skills

Incident coordination

Linux environments

Database knowledge (MySQL/Postgres/Aerospike)

Queuing Systems (RabbitMQ/Nats)

IT & Networks knowledge

Scripting languages (Shell/Python)

ITIL concepts

Education

Bachelor’s degree in Computer Science, IT, or related field

ITIL Foundation or Intermediate Certification

Job description

About the Role

We are looking for a proactive and technical support Engineer to support the 24x7 monitoring and management of our production platforms. The ideal candidate will have up to 4 years of experience and a strong willingness to learn, grow, and contribute to a high-availability operational environment.

You’ll be Responsible for

• 24x7 proactive monitoring of platforms using tools like SolarWinds, Grafana, Nagios, ELK and Netdata.
• Configuring the alerts for infrastructure, applications and databases.
• Incident tracking and handling via tools like JIRA or Freshdesk.
• Perform basic troubleshooting and escalate based on severity and defined SLAs.
• Initiate/participate in bridge calls for critical incidents and coordinate with internal teams.
• Support in root cause analysis post-resolution.
• Assist with release/change management communication and downtime notifications.
• Document known errors in KEDB and maintain ticket hygiene.

You’d have

• Strong knowledge on monitoring tools (SolarWinds, Grafana, Nagios).
• Strong communication and incident coordination skills.
• Experience in Linux environments, DB (MySQL/Postgres/ Aerospike) and Queuing Systems (RabbitMQ/Nats).
• Good understanding of IT & Networks - TCP/IP, DNS, LAN/WAN, VPN, firewalls.
• Awareness of ITIL concepts.
• Basics of scripting languages (Shell/Python).

Education

• Bachelor’s degree in Computer Science, IT, or related field.
• ITIL Foundation or Intermediate Certification preferred.

Benefits

• Impactful Work: As a NOC Engineer, you’ll play a critical role in ensuring 24/7 uptime and performance of our core systems. Your quick response and proactive monitoring directly influence customer experience and business continuity.
• Tremendous Growth Opportunities: Be part of a rapidly growing company in the telecom and CPaaS space, with opportunities for professional development.
• Innovative Environment: Work alongside a world-class team in a challenging and fun environment, where innovation is celebrated.

Seniority level

• Associate

Employment type

• Full-time

Job function

• Other

Industries

• Telecommunications and Software Development

Tanla is an equal opportunity employer. We champion diversity and are committed to creating an inclusive environment for all employees.