NOC Manager 9 To 16 Years Hyderabad

Capgemini; Gurugram District; On-site; INR 2,400,000 - 4,200,000; Full time

Job summary

Capgemini Engineering in Gurugram is seeking a seasoned NOC leader to drive 24x7 operations, incident management, and service restoration with a focus on operational excellence. You will manage frontline engineers, coordinate cross-functional teams, and ensure timely communication during incidents.

The role requires strong leadership, deep understanding of network operations, and experience in driving automation and process compliance. ITIL certification and 8+ years in NOC are preferred.

Qualifications

• Bachelor’s degree (mandatory or equivalent).
• 8+ years in NOC & ITES (24x7 NOC).
• Industry-recognized professional network certification.
• ITIL Certification.

Responsibilities

• Lead teams of engineers across domains (IP, Transport, Voice, Data).
• Act as primary escalation authority for critical incidents.
• Oversee network performance, outages, and service restoration strategies.
• Drive Root Cause Analysis (RCA) and present findings to leadership.
• Ensure compliance with operational standards and reporting.
• Manage managers and supervisors within NOC.
• Improve operational maturity and technical accountability.
• Lead strategic incident response and resolution.
• Ensure stakeholder communication at executive level.
• Support change management and risk mitigation processes.
• Present RCA, performance reports, and service reviews (WBR/MBR/QBR).
• Provide hands-on leadership during outages.

Skills

Leadership

Team coordination

Problem solving

Network operations

Stakeholder management

Education

Bachelor's degree

Tools

Netcool

OpenView

ITSM platforms

Shell scripting

Python

Perl

Firewalls

UNIX systems

Job description

Job Description:

At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world’s mostinnovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as theyprovide unique R&D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days arethe same.

Job Description

Responsible for leading shift-level Network Operations Centre (NOC) operations in a 24x7 environment, ensuring seamless monitoring, incident management, and service restoration while maintaining high network performance and adherence to SLAs. Drives proactive issue identification and resolution, ensuring operational excellence and reliability of services.

Acts as a hands-on leader, managing frontline engineers, coordinating with cross-functional teams, and ensuring timely communication during incidents. Enforces process compliance (including E911/NORS standards) and improves operational efficiency through driving automation initiatives to enhance monitoring, alerting, and response capabilities.

Additionally, ensures high team performance, effective stakeholder communication, and strong customer experience, while delivering consistent, high-quality network services.

Key Responsibilities

• Lead teams of engineers across domains (IP, Transport, Voice, Data)
• Act as primary escalation authority for critical incidents
• Oversee network performance, outages, and service restoration strategies
• Drive Root Cause Analysis (RCA) and present findings to leadership
• Ensure compliance with operational standards and reporting
• Manage managers and supervisors within NOC
• Improve operational maturity and technical accountability
• Lead strategic incident response and resolution
• Ensure stakeholder communication at executive level
• Support change management and risk mitigation processes
• Present RCA, performance reports, and service reviews (WBR/MBR/QBR)
• Provide hands-on leadership during outages

Required Skills & Knowledge

• Strong leadership and organizational influence
• Advanced problem-solving and communication skills
• Deep understanding of network operations and processes
• Ability to manage multiple teams and priorities

Technical Skills

• Routing & switching fundamentals, VPN technologies (L2/L3), VoIP platforms.
• Familiarity with network monitoring tools - Netcool, OpenView, ITSM platforms
• Strong focus on E911/NORS compliance and audit readiness
• Knowledge of: Automation scripting (Shell, Python, Perl),Firewalls, UNIX systems

Experience & Education

• Bachelor’s degree (mandatory or equivalent)
• 8+ years in NOC & ITES (24x7 NOC)
• Industry-recognized professional network certification
• ITIL Certification

Work Environment

• 24x7 NOC operations/Rotational Shifts
• Leadership-level on-call responsibility

Primary Skills

NOC Operations,Network Monitoring ,Handling International clients,Excellent Communication skills,Stakeholder Management,People Management/Team Management.

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.

Requirements