Network Operations Manager - Pune

Wipro; Pune District; Vor Ort; INR 1.800.000 - 2.400.000; Vollzeit

Zusammenfassung

Wipro is seeking an experienced Operations Manager to lead Enterprise Service Delivery & Assurance functions including SOC/NOC Operations, Tier 2 Support, Incident Management, and Service Delivery Governance.

The ideal candidate should have strong experience managing large technical operations teams supporting enterprise customers, driving SLA performance, major incident management, customer escalations, and operational excellence across a 24x7 environment.

Qualifikationen

• 10+ years of experience in Network Operations, NOC, SOC, Telecom Operations, Managed Services, Tech Support or Service Delivery.
• 5+ years of people management experience.
• Experience leading large technical operations teams (100+ engineers) and supporting global enterprise customers.

Aufgaben

• Lead end-to-end Service Delivery & Assurance operations.
• Manage SOC/NOC and Tier 2 Support teams in a 24x7 environment.
• Drive SLA compliance, service availability and customer satisfaction.
• Own major incident management (P1/P2), escalation governance and service restoration.

Kenntnisse

Service Delivery

NOC/SOC Operations

Managed Network Services

Major Incident Management

SLA/KPI Management

Workforce Planning

Capacity Management

Enterprise Network Troubleshooting

Jobbeschreibung

Network Operations Manager & Delivery -Pune

• Location: Pune
• Shift: Night Shift / US Working Hours
• Work Mode: Work from Office/5 days a week
• Experience: 10+ Years
• Role: Operations Manager (C1)

Job Summary

We are looking for an experienced Operations Manager to lead Enterprise Service Delivery & Assurance functions including SOC/NOC Operations, Tier 2 Support, Incident Management, and Service Delivery Governance.

The ideal candidate should have strong experience managing large technical operations teams supporting enterprise customers, driving SLA performance, major incident management, customer escalations, and operational excellence across a 24x7 environment.

Key Responsibilities

• Lead end-to-end Service Delivery & Assurance operations.
• Manage SOC/NOC and Tier 2 Support teams in a 24x7 support environment.
• Drive SLA compliance, service availability, and customer satisfaction.
• Own major incident (P1/P2) management, escalation governance, and service restoration activities.
• Lead workforce planning, capacity management, and productivity improvement initiatives.
• Manage customer governance calls, operational reviews, and executive communications.
• Drive continual service improvement, RCA reviews, and operational excellence programs.
• Lead and develop managers, team leads, and network engineers while fostering a high-performance culture.

Required Experience

• 10+ years of experience in Network Operations, NOC, SOC, Telecom Operations, Managed Services, Technical Support, or Service Delivery.
• Minimum 5+ years of people management experience.
• Experience managing large technical operations teams of 100+ network engineers.
• Proven experience supporting global enterprise customers.
• Hands‑on experience in 24x7 support environments and shift operations.
• Strong customer‑facing and stakeholder management skills.

Technical Skills

• Service Delivery & Assurance
• NOC / SOC Operations
• Managed Network Services
• Major Incident & Escalation Management
• Network Monitoring & Operations Governance
• SLA / KPI Management
• Workforce Planning & Capacity Management
• Enterprise Network Troubleshooting

Network Technology Exposure

• LAN / WAN / WLAN
• MPLS
• SD-WAN
• Routing & Switching
• VPN Technologies
• Firewalls & Security Infrastructure

Preferred Certifications

• CCNA / CCNP
• ITIL Foundation
• PMP / Prince2
• Lean Six Sigma
• Service Management Certifications