NOC Manager

Zoho; Bengaluru; On-site; INR 4,000,000 - 6,200,000; Full time

Job summary

ZYBISYS CONSULTING SERVICES LLP is seeking an experienced NOC Manager to lead 24x7 operations, ensuring high availability and reliability of enterprise infrastructure. You will oversee monitoring of servers, networks, storage, and applications, mentor NOC engineers, and drive incident resolution and RCAs in a fast-paced environment.

The role requires 15+ years IT experience with 8+ years in NOC/infrastructure, strong leadership, and deep knowledge of data centre operations and monitoring tools.

Qualifications

• 15+ years of total IT experience, with 8+ years in NOC or infrastructure operations.
• Strong experience managing NOC teams and 24x7 operations environments.
• In-depth understanding of data centre infrastructure, networking, and systems.
• Experience with incident management, problem management, and escalation.
• Strong knowledge of SLA management and service delivery processes.
• Excellent leadership, communication, and decision-making skills.

Responsibilities

• Lead and manage 24x7 NOC operations to ensure continuous monitoring of infrastructure, networks, and systems.
• Oversee monitoring of servers, network devices, storage systems, and applications.
• Ensure quick identification, troubleshooting, and resolution of operational incidents.
• Manage and mentor NOC engineers and shift leads, defining shift structures and escalation procedures.
• Conduct regular training and performance reviews for NOC team members.
• Act as the primary escalation point for critical incidents and outages.
• Ensure timely resolution of incidents and minimize service disruption.
• Lead root cause analysis and implement corrective/preventive actions.
• Monitor and manage data centre infrastructure components including servers and networking gear.
• Coordinate with infrastructure, security, and engineering teams to maintain system availability.
• Prepare operational and incident reports and ensure compliance with policies.

Skills

NOC management

24x7 operations

Network operations

Incident management

SLA management

Leadership

Communication

Data centre infra

Cloud infrastructure

Monitoring tools

Education

Bachelor’s degree in CS/IT/Engineering

Tools

SolarWinds

Nagios

Zabbix

PRTG

Job description

ZYBISYS CONSULTING SERVICES LLP | Full time

Experience - 15+ Years Industry Experience | 8+ Years Relevant Experience

Client – JIO

Role Overview

We are seeking an experienced NOC Manager to lead and manage Network Operations Centre

(NOC) activities, ensuring high availability, performance, and reliability of infrastructure and

services. The role will oversee monitoring of enterprise infrastructure, manage operational

teams, and ensure compliance with service level agreements (SLAs).

The ideal candidate will have strong experience in data center operations, incident

management, infrastructure monitoring, and team leadership , along with the ability to handle

enterprise customer environments and critical escalations

Key Responsibilities

• Lead and manage 24x7 NOC operations to ensure continuous monitoring of
  infrastructure, networks, and systems.
• Oversee monitoring of servers, network devices, storage systems, and applications .
• Ensure quick identification, troubleshooting, and resolution of operational incidents.
• Manage and mentor NOC engineers and shift leads , ensuring operational efficiency and
  Define shift structures, operational processes, and escalation procedures.
• Conduct regular training and performance reviews for NOC team members.
• Act as the primary escalation point for critical incidents and outages.
• Ensure timely resolution of incidents and minimize service disruption.
• Lead root cause analysis (RCA) and ensure corrective and preventive actions are
  implemented.
• Monitor and manage data centre infrastructure components , including servers,
  networking equipment, storage, and virtualization platforms.
• Coordinate with infrastructure, security, and engineering teams to maintain system
  availability.

SLA & Service Delivery Management

• Ensure adherence to Service Level Agreements (SLA) and operational KPIs .
  
• Track performance metrics and drive improvements in service delivery. Handle escalations related to customer environments and ensure timely communication.
  

Enterprise Customer Support

• Support enterprise customers and large-scale infrastructure environments .
  
• Provide regular updates to internal stakeholders and customers during major incidents
  or outages.

Automation & Process Improvement

• Identify opportunities for automation in monitoring, alerting, and incident response
  processes .
  
• Drive continuous improvement initiatives to improve operational efficiency.
  

Reporting & Compliance

• Prepare operational reports, incident reports, SLA reports, and performance
  
• Ensure compliance with internal policies, operational standards, and security guidelines.
  

Requirements

Required Skills & Qualifications

• 15+ years of total IT experience , with 8+ years in NOC or infrastructure operations .
• Strong experience managing NOC teams and 24x7 operations environments .
• In-depth understanding of data centre infrastructure, networking, and system.
• monitoring tools .
• Experience with incident management, problem management, and escalation.
• frameworks .
• Proven experience handling enterprise customers and critical infrastructure.
• Strong knowledge of SLA management and service delivery processes .
• Excellent leadership, communication, and decision-making skills. Strong understanding
  of network operations, monitoring tools, and infrastructure management in large
  enterprise or ISP environments.
• Experience with network monitoring and observability tools such as SolarWinds, Nagios,
  Zabbix, PRTG, or similar platforms.
• Knowledge of core networking technologies including BGP, MPLS, VXLAN, EVPN, and SD-
  WAN.
• Familiarity with data center operations , including servers, storage, virtualization, and
  network infrastructure.
• Experience managing cloud-based infrastructure in environments such as AWS, Azure,
  or Google Cloud.
• Understanding of incident monitoring, alert management, and escalation processes
  within a 24x7 NOC environment.
• Exposure to ISP / telecom network operations and service delivery environments .

Preferred Qualifications

• Bachelor’s degree in computer science, Information Technology, or Engineering.
  
• Certifications such as ITIL, CCNA/CCNP , or Data Centre certifications are an advantage. Experience working with cloud infrastructure, virtualization platforms, and enterprise