Noc Analyst

Sperton; New Delhi; On-site; INR 380,000 - 640,000; Full time

Job summary

Sperton is seeking a Network Operations Center (NOC) analyst for on-site duties in Delhi, India. The role focuses on monitoring network performance, detecting incidents, and coordinating timely resolution with technical teams.

You will diagnose and troubleshoot network issues, maintain incident records, and generate incident reports while ensuring clear communication with stakeholders and proper handovers between shifts.

Qualifications

• Experience in monitoring network performance and detecting incidents.
• Ability to identify and document root causes of issues.
• Proficiency in using NOC tools for event tracking and alerting.
• Strong communication to inform stakeholders about incidents and resolutions.

Responsibilities

• Overseeing network performance and capacity.
• Identify potential network problems and alert the correct personnel.
• Diagnose and troubleshoot network errors.
• Track and document network incidents and create incident reports.
• Monitor logs from client log sources and NOC tool events.
• Notify and track incidents and response activities.
• Escalate to Level 2/3 engineers when required.
• Provide shift handover reports for ongoing issues.

Skills

Network monitoring

Incident management

Troubleshooting

Log analysis

NOC tools

Stakeholder communication

Documentation

Tools

Micro Focus

NOC tools

Logging tools

Job description

• Overseeing network performance and capacity

• Identifying potential network problems and alerting the correct personnel
• Diagnosing network errors
• Troubleshooting network issues
• Tracking and documenting network errors
• Creating incident reports
• Deploying a physical IT network
• Overseeing the installation of network hardware and cabling
• Providing all related information about incidents
• Collecting and recording incident information, including potential impact
• Monitoring logs collected from client log sources
• Monitoring and analyzing events and alerts generated by the NOC tool or other tools
• Notifying and tracking incidents and incident response activities
• Monitoring Microfocus and supporting tools
• Undertaking initial investigation and screening of potential incidents and escalating or closing events as applicable

• Monitoring the NOC ticket (or email) tail for potential event reporting from outside entities.

• Maintaining NOC shift logs with under activity from analyst shift.

• Documenting investigation results, including relevant details for final event analysis.

• Updating changes to NOC process and procedure, ingesting NOC daily reports (if any), and reviewing previous shift logs.

• Performing additional auxiliary responsibilities as communicated by respective authorities.
• Continuously monitoring network devices, systems, and services for performance, uptime, and security using network monitoring tools.
• Detecting network anomalies, outages, or irregularities and classifying issues based on severity and impact.
• Logging network incidents and service disruptions, capturing relevant information and details about the reported problems.
• Configuring alerting and notification systems to ensure that appropriate teams are informed of network issues promptly.
• Creating and managing support tickets or incident reports for each issue, ensuring accurate and complete documentation.

• Conducting initial troubleshooting steps, such as basic checks and tests, to determine the nature of the reported issues.

• Escalating issues to Level 2 or Level 3 engineers when necessary, ensuring that more experienced team members handle complex problems.

• Communicating with respective stakeholders or end-users to gather additional information about network issues and provide initial support or guidance.

• Assisting users with basic access-related issues, such as password resets and account lockouts.
• Performing basic network device restarts or reboots to resolve minor connectivity issues.
• Providing clear and concise shift handover reports to inform the next shift of ongoing issues and resolutions.