Nice CXOne Developer

Tata Consultancy Services; Hyderabad; On-site; INR 1,800,000 - 2,400,000; Full time

Job summary

Tata Consultancy Services is seeking a Nice CXOne Developer with 7–8 years of experience for Hyderabad, India. The role focuses on NICE CXone, Cisco UCCE/UCCX, SIP/VoIP, and cloud integrations to enable scalable contact center solutions.

Candidate will work on CXone CCaaS, CXone IVR, and Bot development using Mpower Studio, with hands-on Studio and scripting tools, and a strong foundation in enterprise telephony integration.

Qualifications

• Strong expertise in NICE CXone and Cisco UCCE/UCCX contact center platforms with SIP/VoIP foundation.
• Experience with cloud architectures on AWS and Azure and API/integration middleware.
• Hands-on exposure to NICE CXone CCaaS and CXone IVR/BOT development using Mpower Studio.
• Solid understanding of CXone architecture and Cisco contact center call flows and routing.

Skills

NICE CXone

Cisco UCCE/UCCX

SIP/VoIP

AWS

Azure

APIs

Integrations

CXone CCaaS

Mpower Studio

CXone IVR

Tools

NICE CXone Studio

Job description

What we are looking for

TCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and there’s nothing that can stop us from growing together.

Role: Nice CXOne Developer

Experience Range: 7 – 8 Years

Must Have:

• Strong expertise in NICE CXone and Cisco UCCE/UCCX contact center platforms, with a solid foundation in SIP, VoIP, and enterprise telephony.
• Experienced in cloud architectures on AWS and Azure, and skilled in API, middleware, and enterprise system integrations to enable seamless, scalable contact center solutions.
• Hands-on exposure to NICE CXone CCaaS.
• Strong understanding of NICE CXone architecture and Cisco contact center platforms (UCCE/UCCX), along with practical experience in SIP, VoIP, and telephony integrations.
• ith hands-on expertise in NICE CXone IVR and Bot development using Mpower Studio.
• Strong practical experience with NICE CXone development tools including Studio, APIs, and scripting, along with solid understanding of Cisco UCCE/UCCX call flows and routing logic.