Nice CXOne Developer_102422

MyCareernet; Bengaluru; Presencial; INR 700.000 - 1.200.000; Jornada completa

Descripción de la vacante

MyCareernet in Bengaluru, India, is seeking an experienced IT Operations specialist to provide production support for Cisco UCCE/IVR environments, manage routing scripts, and ensure smooth contact center integrations.

You will administer NICE CXone and related call recording solutions, support workforce management and Real-Time Adherence, monitor system health, resolve incidents, and develop Tableau dashboards from contact center data.

Formación

• 4 to 10 years of relevant application support or contact center technology experience.
• Hands-on experience supporting NICE CXone in a live enterprise environment.
• Strong working knowledge of Cisco UCCE/IVR, contact center routing, and call flow support.
• Experience with operational support, incident handling, and production issue resolution across integrated platforms.
• Ability to work with monitoring, reporting, and automation tools in a support-focused environment.

Responsabilidades

• Provide operational support for Cisco UCCE/IVR environments, including routing scripts, call flows, and contact center integrations.
• Administer NICE CXone, NICE Engage, and related call recording solutions in a production support setting.
• Support Workforce Management and Real-Time Adherence operations for contact center users and supervisors.
• Monitor system health, investigate incidents, and drive resolution with internal teams and external vendors.
• Analyze contact center operational data and build dashboards and reports using Tableau.

Conocimientos

Cisco UCCE/IVR

NICE CXone

Incident handling

Monitoring & automation

Tableau reporting

Educación

Bachelor's degree in Engineering/CS

Descripción del empleo

Roles and Responsibilities

• Provide operational support for Cisco UCCE/IVR environments, including routing scripts, call flows, and contact center integrations.
• Administer NICE CXone, NICE Engage, and related call recording solutions in a production support setting.
• Support Workforce Management and Real-Time Adherence operations for contact center users and supervisors.
• Monitor system health, investigate incidents, and drive resolution with internal teams and external vendors.
• Analyze contact center operational data and build dashboards and reports using Tableau.

Skills Required

• 4 to 10 years of relevant application support or contact center technology experience.
• Hands-on experience supporting NICE CXone in a live enterprise environment.
• Strong working knowledge of Cisco UCCE/IVR, contact center routing, and call flow support.
• Experience with operational support, incident handling, and production issue resolution across integrated platforms.
• Ability to work with monitoring, reporting, and automation tools in a support-focused environment.

Good to Have

Education:

Bachelor's degree in Engineering, Computer Science, or a related discipline.