Nice CXOne Developer

Tata Consultancy Services; Chennai District; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

Tata Consultancy Services in Chennai is seeking a NICE CXOne Developer to design, develop, and customize NICE CXone applications and integrations.

The role requires 4 to 10 years of experience in contact center technologies, including CXone IVR & Bot Development, and hands-on scripting.

The incumbent will collaborate with infrastructure, QA, and Cisco/NICE support to migrate from Cisco platforms to CXone and to document migration guides.

Qualifications

• Minimum 3 years of experience in contact center technologies and experience in NICE CXone IVR & Bot Development using Mpower Studio.
• Hands-on experience with NICE CXone development (Studio, APIs, scripting).
• Strong understanding of Cisco UCCE/UCCX call flows and routing logic.
• Experience with REST APIs, web services, and data exchange formats (JSON, XML).

Responsibilities

• The NICE CXone Developer Engineer will be responsible for designing, developing, and customizing NICE CXone applications
• Build integrations between CXone and enterprise systems (CRM, WFM, reporting tools).
• Support the migration from Cisco contact center platforms (UCCE/UCCX) to NICE CXone
• Translate Cisco call flows and routing scripts into NICE CXone equivalents.
• Work with NICE CXone APIs, RESTful services, and connectors for third-party systems.
• Develop automation scripts for provisioning and configuration.
• Work closely with infrastructure engineers, QA teams, and Cisco/NICE support.
• Prepare technical documentation, migration guides, and code repositories.

Skills

NICE CXone

Mpower Studio

REST APIs

JSON

XML

Cisco UCCE/UCCX

Scripting

Job description

Interview Date : 22 -Aug -26(Saturday )

Note : Only candidates currently located in chennai,bangalore should apply.

Role : Nice CXOne Developer

Experience : 4 to 10 Years

Desired Competencies (Technical/Behavioral Competency)

Must-Have

• Minimum 3 years of experience in contact center related technologies and experience in NICE CXone IVR & Bot Development using Mpower studio
• Hands-on experience with NICE CXone development (Studio, APIs, scripting).
• Strong understanding of Cisco UCCE/UCCX call flows and routing logic.

Experience with REST APIs, web services, and data exchange formats (JSON, XML).

Job Description

• The NICE CXone Developer Engineer will be responsible for designing, developing, and customizing NICE CXone applications
• Build integrations between CXone and enterprise systems (CRM, WFM, reporting tools).
• Support the migration from Cisco contact center platforms (UCCE/UCCX) to NICE CXone
• Translate Cisco call flows and routing scripts into NICE CXone equivalents.
• Work with NICE CXone APIs, RESTful services, and connectors for third-party systems.
• Develop automation scripts for provisioning and configuration.
• Work closely with infrastructure engineers, QA teams, and Cisco/NICE support.
• Prepare technical documentation, migration guides, and code repositories.