NICE CX One Engineer

Miratech; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Miratech is seeking a skilled NICE CX-One Developer to contribute to a large-scale customer experience transformation initiative for a Global leader in Healthcare. You will design and implement NICE-based routing solutions, develop secure and compliant IVR applications, and help migrate legacy call centers to modern omnichannel platforms.

The role involves coordinating release planning, building call flows, integrating with backend systems via APIs, and providing design input for network

Qualifications

• 3+ years of experience with Nice InContact CXone.
• 3+ years of professional background with NICE CXOne Studio scripting experience.
• Hands-on experience with NICE InContact and/or NICE CXone solutions.
• Experience with cloud-based SaaS/PaaS/IaaS providers and working with virtualized systems.

Responsibilities

• Coordinate and perform release planning, development, testing, and releases on multiple agencies IVR enhancements.
• Build Call flow designs and integration to backend systems using APIs.
• Manage NICE BU and provide input into solution design and optimization for network solutions.
• Provide routing design and implementation for contact center technology.
• Cooperate with Architecture team to design, develop, and deploy APIs and consume APIs.
• Provide technical support and troubleshooting to customers and internal teams.
• Coordinate issue communication and resolution with multiple tech teams during problems.
• Review support tickets with agency leadership and oversee inquiries from team members.

Skills

Communication skills

Teamwork

Conflict management

Requirements translation

Education

Bachelor's degree in CS/IT

Tools

NICE CXOne

NICE CXOne Studio

API integration

Cloud platforms

Job description

Job Description

Miratech is seeking a skilled NICE CX-One Developer to contribute to a large-scale customer experience transformation initiative for a Global leader in the Healthcare industry. In this role, you will design and implement NICE-based routing solutions, develop secure and compliant IVR applications, and play a key role in the migration of legacy call center systems to modern omnichannel platforms.

• Coordinate and perform release planning, development, testing, and releases on multiple agencies IVR enhancements.


• Build Call flow designs and integration to backend systems using application program interfaces (API).


• Manage NICE BU and provide input into solution design, and optimization for network solutions.


• Provide routing design and implementation for contact center technology


• Cooperate with the Architecture team to design, develop, and deploy APIs, and consume APIs.


• Provide technical support and troubleshooting assistance to customers and internal teams when scripting issues arise


• Coordinate issue communication and resolution with multiple other tech teams in the event of a problem.


• Review support tickets with agency leadership and oversee any support questions from other team members that might be working on one of those agencies tickets Qualifications

Qualifications

• 3+ years of experience with Nice InContact CXone.


• 3+ years of professional background with NICE CXOne Studio scripting experience.


• Hands-on experience with NICE InContact and/or NICE CXone solutions.


• Experience with cloud-based SaaS/PaaS/IaaS providers and working with virtualized systems, including application servers, databases, and networking infrastructure.


• Understand business requirements with the ability to translate into technical requirements.


• Conflict management and clear organizational communication.


• Excellent communication and teamwork skills

Nice To Have

• Experience in Contact Center Dashboard Creation.


• Base knowledge of intersystem networking, and data traffic flow between components.


• Ability to troubleshoot end-to-end Call center applications including Chrome and Edge issues when interacting with a Web-based application like Salesforce/ Microsoft Dynamics

Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.