NICE CX One Engineer

Miratech; Haridwar; On-site; INR 800,000 - 1,200,000; Full time

Benefits offered by this job

Health insurance

Relocation assistance

Remote work option

Job summary

Miratech in India is seeking a skilled NICE CX-One Developer to contribute to a large-scale customer experience transformation for a global healthcare leader. You will design and implement NICE-based routing, develop secure IVR apps, and help migrate legacy call centers to omnichannel platforms.

The role involves release planning, building call flows, API integration, and collaborating with architecture and other teams to deliver robust contact center solutions.

Qualifications

• 3+ years of experience with Nice InContact CXone.
• 3+ years of professional background with NICE CXOne Studio scripting.
• Hands-on experience with NICE InContact and/or NICE CXone solutions.
• Experience with cloud-based SaaS/PaaS/IaaS providers and virtualization infrastructure.
• Understand business requirements and translate into technical requirements.
• Excellent communication and teamwork skills.

Responsibilities

• Coordinate and perform release planning, development, testing, and releases on multiple agencies IVR enhancements.
• Build Call flow designs and integration to backend systems using APIs.
• Manage NICE BU and provide input into solution design and optimization for network solutions.
• Provide routing design and implementation for contact center technology.
• Collaborate with Architecture to design, develop, and deploy APIs, and consume APIs.
• Provide technical support and troubleshooting assistance to customers and internal teams when scripting issues arise.
• Coordinate issue communication and resolution with multiple other tech teams during problems.
• Review support tickets with agency leadership and oversee inquiries from other team members.

Skills

NICE CXOne

CXOne Studio scripting

API integration

Cloud SaaS/PaaS/IaaS

Communication

Teamwork

Release planning

Tools

NICE InContact

NICE CXOne Studio

APIs

Job description

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.

Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

Job Description

Miratech is seeking a skilled NICE CX-One Developer to contribute to a large-scale customer experience transformation initiative for a Global leader in the Healthcare industry. In this role, you will design and implement NICE-based routing solutions, develop secure and compliant IVR applications, and play a key role in the migration of legacy call center systems to modern omnichannel platforms.

• Coordinate and perform release planning, development, testing, and releases on multiple agencies IVR enhancements.
• Build Call flow designs and integration to backend systems using application program interfaces (API).
• Manage NICE BU and provide input into solution design, and optimization for network solutions.
• Provide routing design and implementation for contact center technology
• Cooperate with the Architecture team to design, develop, and deploy APIs, and consume APIs.
• Provide technical support and troubleshooting assistance to customers and internal teams when scripting issues arise
• Coordinate issue communication and resolution with multiple other tech teams in the event of a problem.
• Review support tickets with agency leadership and oversee any support questions from other team members that might be working on one of those agencies' tickets

Qualifications

• 3+ years of experience with Nice InContact CXone.
• 3+ years of professional background with NICE CXOne Studio scripting experience.
• Hands-on experience with NICE InContact and/or NICE CXone solutions.
• Experience with cloud-based SaaS/PaaS/IaaS providers and working with virtualized systems, including application servers, databases, and networking infrastructure.
• Understand business requirements with the ability to translate into technical requirements.
• Conflict management and clear organizational communication.
• Excellent communication and teamwork skills

Nice To Have

• Experience in Contact Center Dashboard Creation.
• Base knowledge of intersystem networking, and data traffic flow between components.
• Ability to troubleshoot end-to-end Call center applications including Chrome and Edge issues when interacting with a Web-based application like Salesforce/ Microsoft Dynamics

Additional Information

We offer:

• Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
• Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program.
• Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
• Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
• Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
• Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
• Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.

Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

All your information will be kept confidential according to EEO guidelines.