Nexthink Admin

Tata Consultancy Services; Chennai District; On-site; INR 600,000 - 900,000; Full time

Job summary

Tata Consultancy Services in Chennai is seeking a skilled IT operations engineer to manage Nexthink components, monitor health status of End User Devices, and drive root-cause analyses. You will coordinate with multiple teams to plan remediation and ensure smooth deployment, maintenance, and licensing management.

The role focuses on appliance health checks, connectivity, and documentation across EUCA processes, with opportunities to contribute automation improvements and service development.

Qualifications

• Analytical mindset with strong problem-solving abilities.
• Ability to document findings clearly and concisely.
• Experience collaborating with cross-functional teams.

Responsibilities

• Supporting & troubleshooting the Nexthink solution components such as Appliance, Web Console, Engine.
• Focus on administration, operations and maintenance of Nexthink hardware and software.
• Analysis of trends and recording current health status of End User Devices.
• Identification where and when the issue occurred and how many users are impacted
• Analysis of the events in timeline to identify root causes of issues quickly.
• Cooperation with various technical teams on root cause analyses and remediation plans.
• Resolution of issues discovered; Documentation of findings and recommendations.
• Supporting input for collector packaging and assist in deployment scenarios
• Perform ongoing maintenance and licence management.
• Check the Appliance health (CPU, Disk & Memory Utilization).
• Check connectivity of Engines to Portal on relevant ports for license/engine/appliance status.
• Maintaining customer-specific EUCA documentation updated.
• Maintenance and creation of Investigations, Campaigns, Services, Alerts, Metrics, Scores & Campaigns on Nexthink Finder.
• Recommending automation candidates and supporting EUCA Service Development.

Skills

Analytical thinking

Troubleshooting

Documentation

Team collaboration

Tools

Nexthink Appliance

Nexthink Web Console

Nexthink Engine

Job description

Proactive Hardware & Software solving problems on End User Devices

• Analysis of trends and recording current health status of End User Devices
• Identification where and when the issue occurred and how many users are impacted
• Analysis of the events in timeline to identify root causes of issues very quickly
• Cooperation with various technical teams on root cause analyses and remediation plans
• Resolution of issues discovered;
• Documentation of findings and recommendations
• Supporting & troubleshooting the Nexthink solution components such as Appliance, Web Console, Engine. Focus on administration, operations and maintenance of Nexthink hardware and software
• Providing input for collector packaging and assist in deployment scenarios
• Perform ongoing maintenance and licence management.
• Check the Appliance health (CPU, Disk & Memory Utilization)
• Check the connectivity of Engines to Portal on relevant Ports in case of any issues with license/engine/appliance status.
• Maintaining customer specific EUCA documentation updated
• Maintenance and creation of Investigations, Campaigns, Services, Alerts, Metrics, Scores & Campaigns etc. on Nexthink Finder
• Recommending automation candidates and actively supporting EUCA Service Development in the area of development/testing/implementation of new remediation scripts

Key Responsibilities*

Supporting & troubleshooting the Nexthink solution components such as Appliance, Web Console, Engine. Focus on administration, operations and maintenance of Nexthink hardware and software