Associate SME - Digital Experience (DX1)

Microland; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Microland is seeking a Nexthink Administrator to install and configure Nexthink collectors across endpoints and servers. You will monitor end-user experience, analyze data, and set up alerts to detect performance issues. The role involves collaborating with IT teams to optimize digital experiences and ensure security and compliance.

Responsibilities include data integration, dashboard creation, and reporting, plus participating in change management for Nexthink configurations and updates.

Qualifications

• Education: Any Graduate (Engineering / Science).
• Technical skills: Systrack and Nexthink experience.
• Certification: Nexthink Administrator certification.

Responsibilities

• Install and configure Nexthink collectors on end-user devices, servers, and endpoints.
• Monitor end-user experience and application performance; analyze digital experience data.
• Troubleshoot incidents using Nexthink data and identify root causes.

Skills

Systrack

Nexthink

Education

Any Graduate (Engineering / Science)

Job description

:

Education Qualification :

Any Graduate (Engineering / Science)

Skills :

• Primary -> Technology | Systrack | 2 - Knowledgeable
• Primary -> Technology | Nexthink | 3 - Experienced

Certification :

Technology | Certified Nexthink Administrator

Nexthink:

Installation and Configuration:

• Install and configure Nexthink collectors on end-user devices, servers, and other relevant endpoints.
• Set up data connectors and integrations to capture data from different sources.

End-User Experience Monitoring:

• Monitor end-user interactions, application performance, and responsiveness.
• Analyze digital experience data to identify usability issues and improve user satisfaction.

Troubleshooting and Issue Resolution:

• Use Nexthink data to diagnose and troubleshoot end-user reported issues, application crashes, and performance problems.
• Investigate root causes of incidents and implement solutions.

Data Analysis and Insights:

• Analyze Nexthink data to identify trends, patterns, and potential areas for optimization.
• Provide actionable insights to improve digital experiences and overall system performance.

Alerting and Notification:

• Set up alerting rules to detect abnormal behavior, performance degradation, or application failures.
• Configure notifications to inform IT teams and trigger timely responses.

Security and Compliance Monitoring:

• Use Nexthink to monitor for security vulnerabilities, policy violations, and compliance issues.
• Collaborate with security teams to enhance overall cybersecurity posture.

Performance Optimization:

• Utilize Nexthink insights to optimize application performance, reduce latency, and enhance user satisfaction.
• Provide recommendations for addressing performance bottlenecks and improving response times.

Customization and Reporting:

• Develop custom dashboards, reports, and visualizations to present digital experience and performance data.
• Generate regular and ad-hoc reports for IT teams and stakeholders.

Integration with IT Ecosystem:

• Integrate Nexthink with other IT monitoring tools, service management platforms, and automation frameworks.

Change Management:

• Follow change management procedures when implementing configuration changes and updates related to Nexthink.