Networking SI

Tata Consultancy Services; Bengaluru; On-site; INR 800,000 - 1,400,000; Full time

Job summary

Tata Consultancy Services invites applications for a Networking SI role based in India with locations Pune/Bangalore/Chennai. The candidate will work as Network Engineer (L1) handling first-line support, monitoring infrastructure, and ensuring configurations are operational.

Key requirements include 6-12 years experience, CCNA/CCNP, strong knowledge of TCP/IP, routing, switching, VPNs, and familiarity with monitoring tools such as Spectrum, SolarWinds or HP NNMi.

Qualifications

• 6–12 years of networking experience required.
• L1 support for standard and low complexity incidents.
• CCNA/CCNP certification is preferred.
• Strong knowledge of TCP/IP, VLANs, STP and routing protocols.

Responsibilities

• Network Engineer (L1) focused on first-line support for standard incidents and maintains networking environments.
• Monitor infrastructure.
• Identify problems and errors.
• Ensure client infrastructure is configured, installed, tested and operational.
• Report and escalate issues to 3rd party vendors when necessary.
• Produce health checks and other reports for operations.

Skills

Network Troubleshooting

TCP/IP

Routing & Switching

Monitoring Tools

Vendor coordination

Education

CCNA/CCNP Certification

Tools

Spectrum

SolarWinds

HP NNMi

Job description

Role: Networking SI

Location: Pune/Bangalore/Chennai

Experience: 6-12 Years

Must-Have

Role & Responsibilities: -

• Network Engineer (L1) focus on first line support for standard and low complexity incidents and maintains the Networking environmental and monitoring equipment.
• Monitor infrastructure
• Identify problems and errors
• Ensure that the assigned infrastructure at the client is configured, installed, tested and operational.
• Report and escape issues to 3rd party vendors if necessary.
• Network L1 Eng to be responsible for producing Health check and other reports that are necessary for the correct operation of processes
• Provide telephonic support to clients when required and update the relevant systems as per standard process
• Perform the necessary hand over procedures in cases where shift work is required.
• Must have good process knowledge about Incident Management Change & Vendor engagement process
• To troubleshoot equipment and network problems, participate in critical maintenance windows, and to open and track TAC cases through to problem resolution on pre and postproduction issues.
• To raise equipment, Return Material Authorizations (RMA’s) and to track these through to problem resolution

Technical Requirement: -

• Monitoring Tool Exp (Mandate)- Spectrum, Solar Winds, HP NNMi etc
• Strong knowledge Switching & Routing / LAN, WAN internet and intranet network troubleshooting.
• Hands-on experience with monitoring, network diagnostic and network analytics tools
• Good networking protocols and standards such as TCP/IP, OSI, UDP, Layer2(VLANS, STP, VTP), Routing Protocols (RIP, EIGRP, OSPF, BGP) WAN technologies (IPsec, VPNs, MPLS, Qos)
• Troubleshoot various issues like Link down, packet drops, Link flapping ect
• Knowledge of redundant protocols HSRP, VRRP and GLBP.
• L2 Security: MAC, ACL, Port Security, VLAN, VTP, STP, RSTP. Knowledge on working with wireless LAN Controller’s, Cisco Meraki, Cisco AP’S, Standalone AP’S.
• Implement and manage effectiveness of Incident, Service Request, Change management processes for the service area

Good-to-Have

CCNA /CCNP Certification is a must

Role descriptions / Expectations from the Role

1 Network Engineer (L1) focus on first line support for standard and low complexity incidents and maintains the Networking environmental and monitoring equipment.

Monitor infrastructure

2 Monitor infrastructure

3 Report and escape issues to 3rd party vendors if necessary.

4 Network L1 Engineer to be responsible for producing Health check and other reports that are necessary for the correct operation of processes

5 Perform the necessary hand over procedures in cases where shift work is required.

6 Must have good process knowledge about Incident Management Change & Vendor engagement process