Network Engineer L3

Wipro; Mumbai; On-site; INR 1,400,000 - 2,000,000; Full time

Job summary

Wipro is seeking an experienced Network Engineer L3 in Mumbai to manage high-priority incidents, perform advanced troubleshooting, and ensure SLA compliance. The role covers LAN switching, Wireless & WAN technologies, SD-WAN and IP routing, with collaboration across internal teams and vendors.

The candidate will engage in performance analysis, capacity planning, and security-compliant DR drills while contributing to knowledge base updates and SOPs.

Qualifications

• 8–10 years of experience in networking, with hands-on design and operations.
• CCNP certification or equivalent.
• Strong knowledge of LAN switching, routing, wireless, and WAN technologies.
• Experience with VLANs, STP, QoS, and routing protocols like OSPF/BGP.

Responsibilities

• Close high-priority tickets and troubleshoot complex network incidents.
• Monitor SLAs and ensure timely resolution of outages and issues.
• Coordinate with vendors and cross-functional teams for problem resolution.
• Participate in CAB and RIAs for changes and post-implementation reviews.
• Assist in capacity planning, performance tuning, and network optimization.

Skills

LAN Switching

Wireless & WAN Technologies

SD-WAN exposure

Routing & Switching L2-L3

Cisco Wireless Controllers

Network Troubleshooting

ACL / QoS

VLANs / STP / RSTP

Education

CCNP Certification

Tools

DNS/DHCP

NAT

VMs

ISE

Job description

Job Description

Job Description:

Job description:

Job Description

Role Purpose

The purpose of this role is to resolve high-priority incidents through advanced troubleshooting, ensure SLA compliance, analyse system performance trends, and create mitigation measures by collaborating with internal and external stakeholders.

Areas of responsibility

• Triaging and resolution of tickets-Provide resolution to high priority incident (P2) tickets, performing advanced troubleshooting and root cause analysis to ensure timely closure.
• SLA Monitoring-Ensure SLA compliance for assigned technology areas and ensure proactive escalation management.
• Performance tuning and optimization-Analyse system performance data, coordinate findings on system behaviour, and support capacity planning initiatives to enhance overall system efficiency.
• Perform system Improvements-Create mitigation measures to evaluate new tools or improvements by collaborating with technical teams.
• Handling disaster recovery-Perform security assessments and recovery drills, and implement necessary controls to ensure compliance with established security standards.
• Reporting and stakeholder engagement-Participate in weekly and monthly service review meetings, provide updates on performance and issues, and support stakeholder communication to ensure transparency and service alignment.
• Team Management-Collaborate with team members to resolve open tickets and service requests.
• Knowledge base and continuous learningContribute to updating SOPs, knowledge articles and maintaining the knowledge repository for the purpose of future ticket resolution.

Network Engineer L3

Job Requirements / Technical skills

• Must have 8-10 years of experience.
• LAN Switching, Wireless & WAN Technologies along with SD-WAN exposure.
• Strong precise understanding with Hands-on Experience on the Network Switching Routing, Wireless Technologies
• Switching-Routing (L2-L3) Technology:
• Hands-on Knowledge and working experience of VLANS, VTP, ISL, 802.1Q, Ether-Channel, STP, RSTP, MST, PVST, FHRP-Gateway Redundancy Protocols, Stacking, Switch Security,
• SPAN, RSPAN, ACL (Standard & Extended), QoS, Port-Channel, Route-map, PBR, SVI, IP Routing, Port-monitoring/mirroring.
• Wireless Technology:
• Hands-on Knowledge and working experience of Cisco Wireless Controllers, AP (Lightweight and Autonomous - All Models), FlexConnect, HA/SSO, ACL, Routing, WAP Groups
• WAN / Routing Technologies:
• Hands-on Knowledge and working experience of eBGP, iBGP, OSPF, IP SLA, Route-map, ACL,
• Prefix-list, Static Routing, Route Re-distribution, MPLS, ILL, EIGRP, RIP Advantages.
• Firewalls:
• IPv4 Policy, Routing (Static), Zones, Nating, Public IPs, IPv6
• Monitoring Tools:
• PRTG, Cisco Prime, NimSoft, HP NNMi, SolarWinds, What'sUpGold, NetBrain, OpsRam or
• any other tools
• Central Services:
• Knowledge of DNS/DHCP, NAT, IPSEC/GRE VPN, VMs, ISE, TACACS, NAC, Proxy

Role & Responsibilities

• Ensure to close the tickets (Request, Incidents, Tasks, ITCHG, PBI, KB) in adhere SLA Time
• Providing Guidance to L1 team to process the Tickets
• Adhere the Compliance & Quality on Tickets
• Participation in Bridge calls/MI to troubleshoot the critical issues
• Ability to work with different vendors
• Working with different regions of clients for day to day Network issues, flexible in work timings
• Working on medium/Major Network Projects
• Co-ordination with different teams to resolve the Connectivity issues
• Participating in CAB (Change Advisory oard) and presenting Change Requests; also, doing PIR (Post Implementation Review) for each changes and publish in report.
• Participating, driving MIM and preparing RCA in PB Management.
• Part of ARB (Architecture Review Board)/Engineering/Project team (internal and customer) for new design discussion, assessing and mitigating the risk.
• Providing inputs on the in-scope IT landscape for enhancement
• Leading / Driving the Technical discussion / reviews such as capacity planning, Risk reviews, major change planning, RCA, DR Drills
• Owning the Major incidents and Project task for respective tower / domain
• Providing inputs and assistance in technical changes such as Technology refresh, Migrations, New implementation / Roll out
• Perform analysis based on trend reports, capacity reports etc for in-scope IT landscape
• Provide inputs for fine tuning / enhancement with impact analysis of the fine tuning changes
• Discussion with OEM / Vendor / Suppliers for performance improvement.

Must be a CCNP Certified.

Mandatory Skills: Network Data Admin.

Experience: 5-8 Years.

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.