Network Engineer-L1

NTT DATA BUSINESS SOLUTIONS; Mumbai; On-site; INR 450,000 - 650,000; Full time

Job summary

NTT DATA BUSINESS SOLUTIONS is seeking a Network Support Engineer in Mumbai to provide first-level monitoring, fault handling, and incident management. You will coordinate with carriers/vendors and follow defined operational processes while ensuring SLA adherence.

Candidates should have 2+ years of networking experience, CCNA or equivalent, and be ready for 24x7 shift coverage. Strong communication and teamwork are essential in this role based in Mumbai.

Qualifications

• B.E./B.Tech./MCA with CCNA or equivalent certification.
• 2+ years hands-on networking experience with routing and switching.

Responsibilities

• Provide 1st level network monitoring and fault handling.
• Manage incidents and escalation.
• Prepare SLA/Uptime and interface utilization reports.
• Liaise with carriers and vendors for faults.
• Follow documented operational processes.
• Support day-to-day maintenance and backup.
• Open for 24x7 shift.

Skills

ITIL knowledge

1st level monitoring

Fault escalation

Incident management

Operational processes

Networking fundamentals

Routing protocols

IOS/CatOS basics

Ticket management

Monitoring tools

Vendor liaison

Communication skills

24x7 shift readiness

Education

B.E./B.Tech./MCA with CCNA

Job description

Job Requirements

• Knowledge on ITIL framework;
• Technical ability to provide 1st level network monitoring;
• Technical ability to provide basic fault finding and fault escalation;
• Good understanding of incident management activities;
• Good ability to follow and documented operational processes;
• Basic understanding of Ethernet, Spanning Tree, TCP/IP, Routing (RIP, EIGRP, OSPF, BGP);
• Basic understanding of IOS and CatOS;
• Experience with ticket management and change request management systems;
• Experience with network monitoring / management tools/ analysis tools;
• Experience with liaising with carriers and vendors for faults; and
• Good communications and interpersonal skills.
• Day-to-day maintenance and backup.
• SLA Maintenance/ Management, monthly Uptime reports, bandwidth utilization reports interface utilization/reporting of all the devices.
• Trouble shooting and debugging of Network and Application access issues.
• Incident management.
• Submission of periodical reports on the performance of the equipments and its review.
• SLA maintenance/management, daily, weekly, and quarterly interface utilization report, hardware report etc.
• Open for 24*7 Shift.

Qualifications

• B.E / B.Tech. / MCA with CCNA or equivalent certification

Desired Experience

• Any Technical Graduate with hands on experience with networking, routing, switching is necessary with minimum 2+ years of experience.
• Network engineer with basic networking technology skills; Good understanding of cross platform technologies; and should be familiar with Cisco based technologies and products. (working houx7, shift based)