Network Voice and Collaboration Admin

Secure Minds; Hyderabad; On-site; INR 600,000 - 900,000; Full time

Job summary

Secure Minds in Hyderabad is seeking a Network Voice and Collaboration Admin to design, install, configure, operate, maintain and upgrade video conferencing infrastructure at a client office in Hyderabad.

You will handle Cisco, Microsoft Teams Rooms, Poly endpoints, schedule and run conferences, and manage incidents and changes via ServiceNow, coordinating with vendors for troubleshooting and RMAs.

Qualifications

• Experience configuring video conferencing endpoints (Cisco, Microsoft Teams Rooms, Poly).
• Ability to schedule and set up video conferences and events.
• Familiar with ServiceNow incident, ticketing and change handling.
• Experience handling RMA and coordinating with vendors.
• Create run-of-show documentation for events.

Responsibilities

• Design, install, configure, operate, maintain and upgrade video conferencing equipment at the client site in Hyderabad.
• Coordinate with vendors for troubleshooting and RMAs; manage scheduling of internal/external conferences.
• Track incidents and changes using ServiceNow.
• Produce run-of-show documentation for events.

Skills

Video Conferencing Endpoint Config

Video Conference Scheduling

ServiceNow Incident Tracking

Troubleshooting & RMAs

Run of Show Documentation

Job description

We're looking for a Network Voice and Collaboration Admin to design, install, configure, operate, maintain and upgrade video conferencing equipment and infrastructure at a client office in Hyderabad.

The role covers configuration and operation of Cisco, Microsoft Teams Rooms and Poly endpoints, scheduling and running internal/external video conferences, ServiceNow-based incident and change tracking, and vendor coordination for troubleshooting and RMAs.

Contract JC 211680

Must-have skills

• Video Conferencing Endpoint Configuration (Cisco, Microsoft Teams Rooms, Poly)
• Video Conference Scheduling & Setup
• ServiceNow (incident tracking, service tickets, change requests)
• Troubleshooting & RMA Handling
• Run of Show / Event Documentation