IT IS_CNS_Voice Network_Cisco

WillWare Technologies; Bengaluru; On-site; INR 1,200,000 - 2,100,000; Full time

Job summary

WillWare Technologies in Bengaluru is seeking a Cisco Voice/Video Engineer with 6+ years of experience. The role focuses on enterprise AVCN, Cisco endpoints, CUCM, Webex, and related infrastructure, providing L2/L3 support and incident resolution.

The candidate will discuss technical issues with technicians, engineers, and vendors and must possess strong communication skills for effective collaboration.

Qualifications

• At least 6–15 years of Cisco Voice/Video experience.
• Excellent verbal and written communication skills.
• Ability to discuss technical issues related to AVCN endpoints setup and troubleshooting with technicians/engineers/vendors.
• Must have knowledge to design, analyze and troubleshoot enterprise collaboration networks (AVCN).
• Strong knowledge of Cisco video products and infrastructure including Cisco Call Manager, Webex Control Hub, Cisco Meeting Server.
• Provide L2/L3+ support for enterprise Cisco video/collaboration infrastructure.
• Able to provide Tier 2/3 support for day-to-day operational incidents.

Responsibilities

• Provide L2/L3+ level technical support for Cisco video/collaboration infra.
• Discuss and troubleshoot AVCN issues with technicians and vendors.
• Utilize monitoring tools to identify and resolve failures during outages.
• Support Cisco endpoint environments (Desk Pro, Codec Pro, Room Bar, etc.).

Skills

Cisco Voice

Cisco Video

AVCN

CUCM

CUC

Expressways

Voice Gateways

SIP

H.323

Webex

Control Hub

Cisco Endpoints

Troubleshooting

Tools

Splunk

Wireshark

Hepic

SolarWinds

Job description

Company: WillWare Technologies
Role:IT IS_CNS_Voice Network_Cisco (Cisco Voice & Video / Collaboration Engineer)
Experience: 6+ Years
Location: Bangalore
Work Mode: Onsite
Job Description:
Role Descriptions:

• Candidate should have at least 6-15 years of Cisco Voice / Video experience and Excellent verbal and written communications skills are required.
• Ability to adequately discuss technical issues related to AVCN endpoints set up and troubleshooting with technicians| engineers| and vendors.
• Must have knowledge for Analysing designing and troubleshooting enterprise collaboration networks (AVCN)
• Good knowledge and understanding on Video Products including Cisco Endpoints ( Desk pro| Codec pro| Room bar| Room bar pro + etc )| Infrastructure including Cisco Call Manager| Webex Control Hub| Cisco Meeting Server.
• Responsible for providing L2 and L3+ level technical support for enterprise Cisco video/Collaboration infrastructure.
• Able to Provide Tier 2/3 support for day-to-day operational incidents of clients.
• Utilizes good troubleshooting skills to quickly provide quality resolutions during outage related to AVCN.
• Should have good understanding and Knowledge on CISCO Collaboration(VoIP/IP Telephony) product suites such as CUCM | CUC| Expressways| Voice Gateways.
• Must have good Knowledge in voice/Video control protocols like SIP| H323 / Video Protocol and should be able to analyse and troubleshoot debug logs.
• Should have Knowledge and troubleshooting on Cisco Webex Meeting / Calling and control hub Should have knowledge on Monitoring Tools & alert troubleshooting Splunk | wireshark|Hepic| Solar wind etc
• Candidate should have at least 6-15 years of Cisco Voice / Video experience and Excellent verbal and written communications skills are required.
• Ability to adequately discuss technical issues related to AVCN endpoints set up and troubleshooting with technicians| engineers| and vendors.
• Must have knowledge for Analysing designing and troubleshooting enterprise collaboration networks (AVCN)Good knowledge and understanding on Video Products including Cisco Endpoints ( Desk pro| Codec pro| Room bar| Room bar pro + etc )| Infrastructure including Cisco Call Manager| Webex Control Hub| Cisco Meeting Server.
• Responsible for providing L2 and L3+ level technical support for enterprise Cisco video/Collaboration infrastructure.
• Able to Provide Tier 2/3 support for day-to-day operational incidents of clients.
• Utilizes good troubleshooting skills to quickly provide quality resolutions during outage related to AVCN.
• Should have good understanding and Knowledge on CISCO Collaboration(VoIP/IP Telephony) product suites such as CUCM | CUC| Expressways| Voice Gateways.
• Must have good Knowledge in voice/Video control protocols like SIP| H323 / Video Protocol and should be able to analyse and troubleshoot debug logs.
• Should have Knowledge and troubleshooting on Cisco Webex Meeting / Calling and control hub Should have knowledge on Monitoring Tools & alert troubleshooting Splunk | wireshark|Hepic| Solar wind etc