Network & Svcs Operation Specialist

Accenture; Dadri; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Accenture is seeking a Network Svcs Operation Specialist in Dadri, Uttar Pradesh. This role involves managing network billing operations, resolving billing issues, and ensuring compliance with policies. The ideal candidate will have 7 to 11 years of experience and will utilize strong problem-solving skills to enhance customer experience and efficiency. Responsibilities include maintaining records, analyzing problems, and potentially managing small teams. Rotational shifts may be required.

Qualifications

• 7 to 11 years of experience in relevant fields.
• Strong problem-solving skills for moderately complex issues.
• Ability to adapt methods and procedures as needed.

Responsibilities

• Analyze and solve moderately complex problems.
• Maintain billing records and handle customer inquiries.
• Manage problems caused by IT infrastructure errors.

Skills

Accounting Financial Reporting Standards

Account Reconciliations

Billing and Revenue Management

Billing Processing

Client Management

Education

Any Graduation

Job description

About The Role

Skill required: Network Billing Operations - Problem Management

Designation: Network Svcs Operation Specialist

Qualifications: Any Graduation

Years of Experience: 7 to 11 years

What would you do

Helps transform back office and network operations, reduce time to market and grow revenue, by improving customer experience and capex efficiency, and reducing cost-to-serve. Network Billing Operations involves managing and processing billing for network services. This includes generating invoices, tracking payments, and resolving billing issues. The goal is to ensure accurate and timely billing for customers. Key tasks involve maintaining billing records, handling customer inquiries, and ensuring compliance with billing policies. Manage problems caused by information technology infrastructure errors to minimize their adverse impact on business and to prevent their recurrence by seeking the root cause of those incidents and initiating actions to improve or correct the situation.

What are we looking for

• Accounting Financial Reporting Standards
• Account Reconciliations
• Billing and Revenue Management
• Billing Processing
• Client Management

Roles and Responsibilities

In this role you are required to do analysis and solving of moderately complex problems. May create new solutions, leveraging and, where needed, adapting existing methods and procedures. The person would require understanding of the strategic direction set by senior management as it relates to team goals. Primary upward interaction is with direct supervisor. May interact with peers and/or management levels at a client and/or within Accenture. Guidance would be provided when determining methods and procedures on new assignments. Decisions made by you will often impact the team in which they reside. Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture. Please note that this role may require you to work in rotational shifts.