Network & Svcs Operation Specialist

Accenture; Chennai District; On-site; INR 1,700,000 - 2,100,000; Full time

Job summary

Accenture is seeking a seasoned Network Billing Operations - Problem Management specialist in Chennai to transform back-office billing processes and improve customer experience. You will handle billing generation, payments tracking, and issue resolution, while aligning with Accenture's strategic goals and governance.

The role requires 7–11 years in network billing operations, strong analytical skills, and the ability to work in shifts. This is a full-time on-site position based in Chennai, India.

Qualifications

• 7 to 11 years of experience in network billing operations or related fields.
• Strong analytical and problem-solving skills.
• Understanding of billing policies and customer inquiries handling.

Responsibilities

• Analyze and solve moderately complex problems in network billing.
• May create new solutions by adapting existing methods.
• Understand strategic directions set by senior management for team goals.
• Interact with supervisor and peers; coordinate with clients and Accenture teams.
• Work in rotational shifts as needed.

Skills

Network Billing Operations - Problem  

Education

Any Graduation

Job description

Skill required:

Network Billing Operations - Problem Management

Designation:

Network Svcs Operation Specialist

Qualifications:

Any Graduation

Years of Experience:

7 to 11 years

Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Songall powered by the worlds largest network of Advanced Technology and

What would you do

Helps transform back office and network operations, reduce time to market and grow revenue, by improving customer experience and capex efficiency, and reducing cost-to-serve

Network Billing Operations involves managing and processing billing for network services. This includes generating invoices, tracking payments, and resolving billing issues. The goal is to ensure accurate and timely billing for customers. Key tasks involve maintaining billing records, handling customer inquiries, and ensuring compliance with billing policies.

Manage problems caused by information technology infrastructure errors to minimize their adverse impact on business and to prevent their recurrence by seeking the root cause of those incidents and initiating actions to improve or correct the situation.

What are we looking for

Helps transform back office and network operations, reduce time to market and grow revenue, by improving customer experience and capex efficiency, and reducing cost-to-serve

Network Billing Operations involves managing and processing billing for network services. This includes generating invoices, tracking payments, and resolving billing issues. The goal is to ensure accurate and timely billing for customers. Key tasks involve maintaining billing records, handling customer inquiries, and ensuring compliance with billing policies.

Roles and Responsibilities:

• In this role you are required to do analysis and solving of moderately complex problems
• May create new solutions, leveraging and, where needed, adapting existing methods and procedures
• The person would require understanding of the strategic direction set by senior management as it relates to team goals
• Primary upward interaction is with direct supervisor
• May interact with peers and/or management levels at a client and/or within Accenture
• Guidance would be provided when determining methods and procedures on new assignments
• Decisions made by you will often impact the team in which they reside
• Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture
• Please note that this role may require you to work in rotational shifts

Qualification

Any Graduation