Network Security L2 support

Iron Mountain; Mumbai; On-site; INR 1,800,000 - 3,200,000; Full time

Job summary

Iron Mountain is seeking a skilled Data Center Network & Security Operations Lead to join our IT Infrastructure & Security team. You will ensure maximum network uptime across data centers, disaster recovery sites, and office locations while managing network security, firewalls, and incident escalations in a continuous 24/7/365 environment.

You will work with a dedicated team of network engineers, security specialists, and service desk professionals to deliver seamless operations and superior

Qualifications

• Experience running 24/7 data center network operations and security
• Proven firewall architectures design and implementation
• Strong vendor management and incident escalation skills
• Relevant IT/network/cybersecurity education or certifications

Responsibilities

• Oversee 24/7/365 data center operations and incident resolutions
• Coordinate with Level 2/3 engineers, IT service desk, OEMs and service providers
• Ensure compliance with ITIL processes and maintain SOPs and KPIs

Skills

Data center network ops

Firewall implementation

Team leadership

Education

ITIL or network security certification

Tools

MPLS

BGP

OSPF

Cisco ASA

Fortinet

SonicWall

Sophos

Palo Alto

WAF

IDS/IPS

Job description

Job Summary

Iron Mountain is seeking a skilled and proactive Data Center Network & Security Operations Lead to join our IT Infrastructure & Security team.

In this role, you will be responsible for ensuring maximum network uptime across data centers, disaster recovery sites, and office locations while managing network security, firewalls, and incident escalations in a continuous 24/7/365 environment.

You will work alongside a dedicated team of network engineers, security specialists, and service desk professionals committed to delivering seamless operations and superior service.

What You'll Do

In this role, you will:

• Lead Day-to-Day Operations & Incident Resolutions: Oversee 24/7/365 data center operations by monitoring real-time security events using Security Information and Event Management (SIEM) tools, troubleshooting complex network issues (including Firewalls, Web Application Firewalls (WAF), Virtual Private Networks (VPN), and Layer 2/3 routing/switching), and delivering timely resolutions to maintain continuous network uptime.

• Collaborate with Internal Teams and External Partners: Coordinate directly with Level 2 and Level 3 engineering teams, IT service desk personnel, key stakeholders, and multiple OEMs, ISPs, and network service providers (such as Cisco, Fortinet, Tata Communications Limited (TCL), Jio, and Airtel) to manage major escalations, drive project deliverables, and conduct Root Cause Analysis (RCA).

• Ensure Compliance and Continuous Improvement: Perform rigorous system and security audits, maintain standard operating procedures (SOPs), ensure alignment with ITIL disciplines (Incident, Problem, and Change Management), and uphold all project Key Performance Indicators (KPIs), metrics, and Service Level Agreements (SLAs).

What You'll Bring

The ideal candidate will have:

• Demonstrated experience in data center network operations, firewall implementation, and team leadership within a 24/7 environment.

• Strong technical knowledge of network protocols (Multiprotocol Label Switching (MPLS), Border Gateway Protocol (BGP), Open Shortest Path First (OSPF)), firewall architectures (Cisco ASA, Fortinet, SonicWall, Sophos, Palo Alto), Web Application Firewalls (WAF), Load Balancers, and Intrusion Detection/Prevention Systems (IDS/IPS).

• Proven ability in stakeholder communication, vendor management, team leadership, project coordination, and incident escalation handling.

• Relevant industry certification or formal education in Network Engineering, Cybersecurity, Information Technology, or a related field (e.g., ITIL certification or vendor-specific network security credentials).

Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.

For Equal Employment Opportunity is the Law posters and the Pay Transparency Policy Statement, click here.

Requisition: J0104336