Lead Security Engineer - IXLI

NTT Global Networks; Mumbai; On-site; INR 2,500,000 - 3,600,000; Full time

Job summary

NTT Global Networks in Mumbai seeks a Lead Engineer – Security Operations with 10+ years of progressive experience in complex network environments. You will lead incident resolution, coordinate SOC activities, and mentor juniors across 24x7 rotating shifts.

Responsibilities include SME work on key security products, risk analysis, and driving improvements through SIP and RCA, while maintaining clear documentation and client communications.

Qualifications

• Minimum 10 years of progressive, relevant experience in complex network environments.
• Strong knowledge of security technologies including VPNs, firewalls and cloud security.
• Hands-on with vulnerability scanning and pen testing tools.
• Experience in SOC operations and client/vendor coordination.
• Proven documentation and communication skills.
• Willingness to work rotating shifts and 24x7 support.
• Knowledge of ITIL/ISO27K/SOC 2 beneficial.
• Certifications in security tooling are preferred.

Responsibilities

• Incident Resolution
• Ticket resolution and support the operation of advanced Network Security services and take escalations
• Queue Management for tickets
• Service Requests per client requirements
• Perform changes per defined SoC process
• Be a SME on key products
• Create Standard Operating Procedures
• Attend client calls and technical meetings
• Assist in Root Cause Analysis (RCA)
• Security Performance Tuning
• Identify SIP opportunities for key clients
• Review code upgrades and test before production rollout
• Collaborate with vendors and mentor juniors

Skills

VPN expertise

UTM

Load balancers

Network security

Cloud infra mgmt

Python scripting

Linux/Unix

Customer service

Ticketing systems

Incident response

Education

Bachelor in Engineering - CSE/Electronics/Communication

Graduate/Post Graduate in Science/Math/IT

Tools

Qualys

Nessus

Rapid7

F5 BigIP

OpenStack

AWS/Azure

Palo Alto Prisma

Job description

Job Title: Lead Engineer – Security Operations

Department: Engineering and Operations

Reporting: Manager Security Operations

Job Type: Full Time

Shift: Rotational Shift

PRE-REQUISITES

• Strong technical and subject matter expertise in at least four or more of the following security specialties:
• VPN - IPSEC, SSL VPN: Ivanti, F5, Cisco, GlobalProtect
• Unified Thread Management (UTM)
• Load Balancers: F5 BigIP LTM/GTM, Citrix ADC
• Network Security (multi-vendor) experience.
• Cloud Infrastructure Mgmt.: Cloud stack, OpenStack, AWS, Azure, Netskope, PaloAlto Prisma
• Knowledge on scripting language like Python and automation
• Working knowledge and hands-on experience on Linux/Unix OS is desirable.
• Customer service experience preferably in a Global Operations Center environment
• Ticketing system knowledge
• Ability to workdays, evenings and weekends as required; 24x7 support in rotating shifts
• Flexibility with the ability to manage stressful situations and adapt to rapidly changing environments and requirements
• Analytical thinker willing to "think outside the box" to resolve customer impacting situations on first contact; understand customer pain
• Ability to work with Operations and Engineering on the priority of issues to resolve the urgent customer impacting issues first
• Aptitude and desire to learn advanced Network Security services.
• Creative, flexible thinker who is willing to take initiatives and share alternative solutions with peers and management
• Hands-on experience on Vulnerability Scanning, Penetration Testing Tools (Qualys, Nessus, Rapid7)
• Exceptional documentation and communication skills
• Ability to thrive in a fast paced, multi-cultural, customer-oriented environment

RESPONSIBILITIES

• Incident Resolution
• Ticket resolution - work on trouble tickets, support the operation of advanced Network Security Services and take escalations
• Queue Management - keep a watch on queue and assign tickets
• Service Request - working on request for changes as per client requirements
• Perform the minor/major changes as per defined SoC process and work instructions
• Be a Subject Matter Expert (SME) on a few products
• Create Standard Operation Procedure
• Attend client calls and other technical meetings
• Assist in creation of Root Cause analysis (RCA)
• Security Performance Tuning
• Identify areas of Service Improvement Program (SIP) for key clients and reduce incidents
• Review code upgrade and test implement before rolling on to productionReview documentation
• Recognize successful intrusions and compromises through review and analysis of relevant event detail information
• Review and update ROE on yearly basis
• Other Functions
• Work with hardware/software vendors to resolve problems
• Coordinate shifts and exchange handoff between various shifts
• Cross-train and mentor juniors
• Participate in various network and security related projects
• Perform other duties as assigned
• Any additional task given to the incumbent from time-to-time based on business needs

TRAINING AND CERTIFICATION REQUIRED

• CCNA, CCSA, Fortinet NSE-4, PCNSE, CCIE, CEH

EXPERIENCE

• Minimum 10 years of progressive, relevant experience and proven capability to work in a complex network environment

EDUCATION

• Bachelor in Engineering - Computers/Electronics/Communication or related field
• Graduate/Post Graduate in Science/Math/IT or related streams with relevant technology experience

TECHNICAL AND OTHER SKILLS

• Knowledge of ITIL, ISO27K, SOC 2 will be beneficial