Network Engineer - Team Lead

BIG Language Solutions; Dadri; On-site; INR 1,500,000 - 2,500,000; Full time

Job summary

A prominent IT services provider in India is seeking an experienced IT Team Lead to lead the IT support and operations team. Candidates should have 6–10 years of IT experience, including 2+ years in a senior role. Responsibilities include managing daily IT operations, mentoring support engineers, and ensuring system availability. Strong networking knowledge, leadership, and problem-solving skills are essential for this role. Join a dynamic team focused on continuous improvement in IT infrastructure.

Qualifications

• 6–10 years of IT experience.
• 2+ years in a leadership or senior technical role.
• Strong understanding of networking concepts.

Responsibilities

• Lead and mentor L1/L2 support engineers.
• Manage shift schedules and resource allocation.
• Handle escalations and major incident coordination.
• Conduct Root Cause Analysis (RCA).
• Ensure compliance with IT security policies.

Skills

Leadership

Problem-solving

Stakeholder management

Strategic thinking

Education

Bachelor’s degree in Information Technology

Tools

Wireshark

tcpdump

SolarWinds

PRTG

Splunk

Job description

We are seeking an experienced IT Team Lead with strong infrastructure and networking expertise to lead the IT support and operations team. The ideal candidate will oversee daily IT operations, manage escalations (L2/L3), ensure high system availability, and drive continuous improvements across network, systems, and security environments.

Key Responsibilities

• Lead and mentor L1/L2 support engineers
• Manage shift schedules and resource allocation
• Handle escalations and major incident coordination
• Conduct performance reviews and skill development plans
• Network Management & Troubleshooting
• Manage LAN/WAN infrastructure
• Configure and troubleshoot routers, switches, and firewalls
• Monitor network performance and ensure uptime
• Manage VLANs, VPNs, NAT, routing protocols (OSPF, BGP)
• Troubleshoot DNS, DHCP, TCP/IP-related issues
• Oversee firewall rule management and security policies
• Infrastructure & Systems Management
• Oversee Windows and Linux servers
• Ensure backup and disaster recovery processes
• Support cloud infrastructure (AWS/Azure/GCP – if applicable)
• Maintain high availability and redundancy systems
• Incident & Problem Management
• Conduct Root Cause Analysis (RCA)
• Implement permanent fixes and preventive measures
• Ensure SLA compliance
• Security & Compliance
• Enforce IT security policies
• Monitor vulnerabilities and patch management
• Ensure compliance with internal and regulatory standards
• Documentation & Reporting
• Maintain network diagrams and technical documentation

Required Technical Skills

Networking

• Must have knowledge of Fortinet, Sophos Firewall, Network switch Cisco Meraki, Ruckus
• Strong understanding of TCP/IP, OSI Model
• Routing & Switching concepts
• Understanding of MPLS, VLAN, VPNs
• Firewall configuration and troubleshooting
• VPN, Load Balancers, DNS, DHCP
• Network monitoring tools
• Packet analysis (Wireshark, tcpdump)

Systems

• Virtualization technologies

Tools

• Monitoring tools (SolarWinds, PRTG, Splunk, etc.)

Qualifications

Bachelor’s degree in Information Technology, Computer Science, or related field

6–10 years of IT experience

2+ years in a leadership or senior technical role

• Strong leadership and decision‑making skills
• Excellent problem‑solving abilities
• Effective communication and stakeholder management
• Ability to work under pressure in critical situations
• Strategic thinking and process improvement mindset