Network Administrator - L2 Support

Iron Mountain; Navi Mumbai; On-site; INR 2,500,000 - 4,000,000; Full time

Job summary

Iron Mountain is seeking a Network Engineer – Level 2 (Data Center) to join our Data Center Operations / IT Infrastructure team. You will manage data center network infrastructure, troubleshoot complex issues, and ensure high availability across cross‑platform environments.

You will work with Level 1/2 teams, OEMs, and server/storage groups to resolve incidents, implement optimized network designs, and enforce security policies in a mission‑critical setting.

Qualifications

• 8+ years of experience in network operations with senior/Level 2 exposure.
• Strong knowledge of enterprise networking protocols and architectures.
• Experience with RCA and high-availability environments.

Responsibilities

• Design, configure, and maintain data center network infrastructure (routers, switches, firewalls, load balancers).
• Collaborate with Level 1/2 support, OEM vendors, and internal teams to resolve incidents.
• Ensure compliance with data center security standards and policies.

Skills

Network operations

Senior/Level 2 support

OSPF

BGP

VXLAN

Spine-Leaf architecture

Troubleshooting

Root Cause Analysis

LAN/WAN

Job description

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Job Summary

Iron Mountain is seeking a highly skilled Network Engineer – Level 2 (Data Center) to join our Data Center Operations / IT Infrastructure team. In this role, you will be responsible for providing expert‑level management of data center network infrastructure, including complex troubleshooting and advanced configuration in a mission‑critical environment. You will join a dedicated team of infrastructure experts focused on maintaining high‑availability network fabrics and supporting seamless cross‑platform integration.

What You’ll Do

• Responsibility 1: Manage and optimize data center network infrastructure by designing, configuring, and maintaining routers, switches, firewalls, and load balancers to ensure peak performance and capacity.
• Responsibility 2: Collaborate with Level 1 and Level 2 support teams, Original Equipment Manufacturer (OEM) vendors, and internal server and storage teams to resolve escalated incidents and integrate cross‑platform solutions.
• Responsibility 3: Ensure compliance with data center security standards and organizational policies by managing firewall rules, Virtual Private Network (VPN) configurations, and network access controls.

What You’ll Bring

• 8+ years of experience in network operations, with at least 4 years specifically in a senior or Level 2 support role. Strong knowledge of enterprise networking protocols and architectures, including Open Shortest Path First (OSPF), Border Gateway Protocol (BGP), Virtual Extensible LAN (VXLAN), and spine‑leaf architecture.
• Proven ability in advanced troubleshooting and problem‑solving within high‑availability environments, including performing Root Cause Analysis (RCA) and managing complex Local Area Network (LAN) and Wide Area Network (WAN) issues.

Category: Information Technology

Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here.

Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.

If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to [e-mail]. See the Supplement to learn more about Equal Employment Opportunity.

Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.

Requisition: J0096145