Network Ops Engineer III- India

CME Group; Bengaluru; On-site; INR 1,200,000 - 2,100,000; Full time

Job summary

CME Group Inc. is seeking an experienced Network Ops Engineer III for our Bangalore NOCC. You will monitor and maintain global network infrastructure, lead incident response, and work with IT teams and external providers to ensure system availability for internal users and external members.

The role requires strong routing/switching skills, familiarity with Cisco/Arista devices, and experience with monitoring tools (SolarWinds, Splunk). Some weekend shifts may be required.

Qualifications

• Monitoring and troubleshooting incidents across global network infrastructure.
• Coordinate incident response with IT teams and vendors.
• Perform daily health checks to ensure network uptime per SLA.
• Document SOPs, KBAs, RCAs and network diagrams.

Responsibilities

• Actively monitor and troubleshoot incidents for Global Network infrastructure and services.
• Organize incident response and coordinate with teams and vendors.
• Monitor consoles and respond to alerts; investigate issues.
• Update, escalate and resolve network tickets in a timely manner.
• Conduct daily health checks to maintain uptime and availability.
• Liaise with customers, vendors, and carriers for issue resolution.
• Implement standard network changes and participate in migrations/upgrades.
• Handle commission/decommission of equipment, services, and circuits.
• Document SOPs, KBAs, RCAs and network diagrams.

Skills

Routing & Switching

Cisco Routers

Arista Switches

OSPF

BGP

Firewall troubleshooting

Monitoring Tools

GCP Basics

SNMP/ICMP

Team Collaboration

Tools

SolarWinds

Splunk

Jira

Confluence

Palo Alto

Fortinet

VPN techniques

Python / Ansible / Terraform

Job description

## Network Ops Engineer III- IndiaApplylocations: Bangalore - Bagmane Tridibtime type: Full timeposted on: Posted 30+ Days Agojob requisition id: 34009****Description:******This is a full-time NOCC Engineer role. The NOCC Engineer will be responsible for monitoring and maintaining network systems, identifying and troubleshooting issues. You would be working closely with the Incident Management, IT teams and 3rd party service providers to ensure the availability of all systems & applications to our internal users & external members.******Roles and Responsibilities:***** **Actively monitoring and troubleshooting incidents related to Global Network infrastructure & services ensuring optimal performance*** **Act as first responders helping to organize and control incident response & troubleshoot issues*** **Monitor all the Consoles and Immediate response to alerts generated from the monitoring tools, indulge in investigation*** **Timely update, escalation and resolution of network tickets*** **Perform daily Health Check for Network, ensuring Network Uptime and service availability as per SLA*** **Liaison with different Internal and External stakeholder including customers, vendor, carrier/circuit providers etc.*** **Implementation of standard network changes*** **Collaborate with Lead and Specialists for implementation of Migration/Upgrade Activities.*** **Engage in Commission and Decommission Network equipment, services and circuits*** **Document the SOPs, KBAs, RCAs, network diagrams.*** **CCNA / Equivalent certification is mandatory (within 6 months of Joining, if not certified already)******Desired Skills:***** **Routing & Switching (TCP/IP, Routing protocols like OSPF & BGP, IP addressing, DDI protocols)*** **Good Understanding on Cisco & Arista Routers and Switches, for gather diagnostics and do initial troubleshooting*** **Understanding on Wireless Standards & Security features, for gather diagnostics and do initial troubleshooting*** **Ability to do advanced routing/switching, FW troubleshooting*** **Understanding of Palo Alto and/or Fortinet Operations, ability to check routing and firewall rules, ability to analyze traffic logs*** **Understanding of Monitoring Tools like SolarWinds/Splunk etc.*** **Basic Understanding on GCP Cloud.*** **Basic Understanding of polling methods like SNMP/ICMP/WMI/Agents etc.*** **Understanding of IT Infrastructure to be able to effectively escalate issues to the right team/individual*** **Ability to aid IT Teams as or when needed and work closely with the vendors.*** **Comfortable in working on weekend shifts.*** **Ability to multitask and handle multiple alerts*** **Excellent verbal and written skills*** **Ability to Collaborate across departments and work as part of a team.******Good To have:***** **Understanding of GlobalProtect Operations, ability to gather and analyze user logs and troubleshooting*** **Knowledge on Configuring, Monitoring and tracking Alerts generated by different Monitoring Systems (Solarwinds, Splunk etc).*** **Understanding of Jira Software for project and issue tracking, and managing agile workflows, and Confluence for knowledge base and articles.*** **Understanding of Multicast concepts like PIM-SM, MSDP, AnyCastRP*** **Understanding of F5 Load balancer techniques*** **Understanding of VPN techniques such as GRE, IPSec and SSL*** **Understanding of scripting language/tools such as Python / Ansible / Terraform****CME Group: Where Futures are Made**CME Group is the world’s leading derivatives marketplace. But who we are goes deeper than that. Here, you can impact markets worldwide. Transform industries. And build a career by shaping tomorrow. We invest in your success and you own it – all while working alongside a team of leading experts who inspire you in ways big and small. Problem solvers, difference makers, trailblazers. Those are our people. And we’re looking for more.At CME Group, we embrace our employees' unique experiences and skills to ensure that everyone’s perspectives are acknowledged and valued. As an equal-opportunity employer, we consider all potential employees without regard to any protected characteristic.**Important Notice:** Recruitment fraud is on the rise, with scammers using misleading promises of job offers and interviews to solicit money and personal information from job seekers. CME Group adheres to established procedures designed to maintain trust, confidence and security throughout our recruitment process. Learn more here.