Network Ops Engineer III- India

CME Group; Bengaluru; On-site; INR 900,000 - 1,300,000; Full time

Job summary

CME Group is seeking a full-time NOCC Engineer to monitor and maintain our global network systems, ensuring availability for internal users and external members. You will work with Incident Management and IT teams to troubleshoot issues, perform health checks, and coordinate with vendors.

You will handle alerts, document SOPs, and participate in migration/upgrade activities while maintaining strong communication with stakeholders and colleagues to meet SLA targets.

Qualifications

• CCNA or equivalent certification required within six months of joining.
• Experience monitoring and troubleshooting Global Network infrastructure services.
• Ability to escalate and coordinate with multiple internal and external teams.

Responsibilities

• Actively monitor and troubleshoot incidents related to Global Network infrastructure and services.
• Serve as first responder to incidents and coordinate response.
• Perform daily health checks for network uptime and SLA adherence.
• Liaise with customers, vendors, and providers to resolve issues.

Skills

Routing & Switching

Cisco & Arista

Monitoring Tools

GCP Cloud

Networking Troubleshooting

Documentation

Verbal & Written Communication

Weekend Shifts

Education

CCNA or Equivalent

Tools

SolarWinds

Splunk

Cisco IOS/Arista EOS

Palo Alto / Fortinet

Jira

Confluence

Job description

This is a full-time NOCC Engineer role. The NOCC Engineer will be responsible for monitoring and maintaining network systems, identifying and troubleshooting issues. You would be working closely with the Incident Management, IT teams and 3rd party service providers to ensure the availability of all systems & applications to our internal users & external members.

Roles And Responsibilities

• Actively monitoring and troubleshooting incidents related to Global Network infrastructure & services ensuring optimal performance
• Act as first responders helping to organize and control incident response & troubleshoot issues
• Monitor all the Consoles and Immediate response to alerts generated from the monitoring tools, indulge in investigation
• Timely update, escalation and resolution of network tickets
• Perform daily Health Check for Network, ensuring Network Uptime and service availability as per SLA
• Liaison with different Internal and External stakeholder including customers, vendor, carrier/circuit providers etc.
• Implementation of standard network changes
• Collaborate with Lead and Specialists for implementation of Migration/Upgrade Activities.
• Engage in Commission and Decommission Network equipment, services and circuits
• Document SOPs, KBAs, RCAs, and network diagrams.
• CCNA / an equivalent certification is mandatory (required within six months of Joining, if not already certified).

Desired Skills

• Routing & Switching (TCP/IP, Routing protocols like OSPF & BGP, IP addressing, DDI protocols)
• Good Understanding on Cisco & Arista Routers and Switches, for gather diagnostics and do initial troubleshooting
• Understanding on Wireless Standards & Security features, for gather diagnostics and do initial troubleshooting
• Ability to do advanced routing/switching, FW troubleshooting
• Understanding of Palo Alto and/or Fortinet Operations, ability to check routing and firewall rules, ability to analyze traffic logs
• Understanding of Monitoring Tools like SolarWinds/Splunk etc.
• Basic Understanding on GCP Cloud.
• Basic Understanding of polling methods like SNMP/ICMP/WMI/Agents etc.
• Understanding of IT Infrastructure to be able to effectively elevate issues to the right team/individual
• Ability to aid IT Teams as or when needed and work closely with the vendors.
• Comfortable working weekend shifts.
• Ability to multitask and handle multiple alerts
• Excellent verbal and written skills
• Ability to Collaborate across departments and work as part of a team.

Good To Have

• Understanding of GlobalProtect Operations, ability to gather and analyze user logs and troubleshooting
• Knowledge of configuring, monitoring, and tracking alerts generated by different monitoring systems (Solarwinds, Splunk etc).
• Understanding of Jira Software for project and issue tracking, managing agile workflows, and Confluence for knowledge base and articles.
• Understanding of Multicast concepts like PIM-SM, MSDP, AnyCastRP
• Understanding of F5 Load balancer techniques
• Understanding of VPN techniques such as GRE, IPSec and SSL
• Understanding of scripting language/tools such as Python / Ansible / Terraform

CME Group: Where Futures are Made

CME Group is the world’s leading derivatives marketplace. But who we are goes deeper than that. Here, you can impact markets worldwide. Transform industries. And build a career by shaping tomorrow. We invest in your success and you own it – all while working alongside a team of leading experts who inspire you in ways big and small. Problem solvers, difference makers, trailblazers. Those are our people. And we’re looking for more.

At CME Group, we embrace our employees' unique experiences and skills to ensure that everyone’s perspectives are acknowledged and valued. As an equal-opportunity employer, we consider all potential employees without regard to any protected characteristic.