Network Engineer II - IN

Pace Industries, LLC; India; Remote; INR 1,200,000 - 1,800,000; Full time

Job summary

Pace Industries, LLC is seeking a Network Operations Engineer II for remote support with a 3rd shift aligned to IST. You will monitor, troubleshoot, and resolve complex network events across multiple platforms, including Cisco gear and core services.

Strong documentation and incident management experience are required. The role demands 5+ years of networking experience, CCNP-level aptitude, and excellent communication skills.

Qualifications

• Minimum 5 years of networking experience in a CLI-driven environment.
• Experience with OSPF and/or BGP configuration and troubleshooting.
• CCNP-level aptitude or equivalent certification.
• Strong written and verbal communication skills.
• Willingness to work weekends/holidays as required.

Responsibilities

• Provide exceptional network support via ticketing system and phone.
• Detect events using monitoring tools and mitigate incidents.
• Document events and resolutions for turnover.
• Own customer requests and drive escalations to resolution.
• Coordinate with Incident Management and vendors when needed.
• Participate in root cause analysis and policy reviews.

Skills

Network engineering

OSPF/BGP

Cisco platforms

Monitoring tools

Documentation

Customer service

Problem solving

Mentoring/leadership

Written/verbal communication

Multitasking under pressure

Schedule flexibility

Education

CCNP certification

Tools

Arbor

Zenoss

Syslog

SolarWinds

WhatsUp Gold

Job description

### The Network Operations Engineer will create and maintain customer loyalty by providing Fanatical Support above and beyond customer expectations. **Location : Remote****Shift timings : 11:30 pm/12:30 pm IST onwards (IND 3rd Shift)**JOB REQUIREMENTS:### ### Key Accountabilities:* ### Provide exceptional customer support via the ticketing system and phone* ### Detect events in a timely manner using monitoring tools.* ### Mitigates DDoS attacks to protect customer and shared infrastructure* ### Document planned and unplanned network events in appropriate tracking and turnover systems.* ### Troubleshoot and resolve network events and create event documentation accordingly.* ### Take ownership of level-appropriate customer requests and issues and engineer escalations, seeing them through to resolution.* ### Escalate support requests to next level engineers and communicate with Incident Management as appropriate.* ### Escalate to vendors and follow up as needed to ensure problem resolution.* ### Adhere to Change Management and Maintenance policy and process.* ### Participate and provide input to Root Cause Analysis.* ### Take ownership of projects self-identified or assigned and ensure proper and complete documentation and resolution.* ### Review, assist in defining, and sign off on policy and process standards.### Key Performance Indicators* ### Ticket Contribution and Phone Availability: Provide correct and helpful expertise to resolve issues, maintaining high ticket evaluations results* ### High level of first pass yield and success on written, quality checked, tested, and executed maintenances* ### Prompt and correct responses to network events* ### Maintain proficiency in troubleshooting, tools, and technologies### PERSON SPECIFICATION: The Network Operations Network Engineer II has an intermediate to advanced aptitude with:* ### All supported network platforms (Cisco 2900, 3500, 3700, 4900, 6500, ASR1k, ASR9k, Nexus 3k, Nexus 6k, Nexus 7k, Arista 7000, etc...)* ### All supported Layer 2 and 3 protocols and features (STP, HSRP, VLANs, CDP, port-channels, OSPF, BGP, MPLS, DWDM, etc...)* ### Monitoring systems (Arbor, Zenoss, Syslog, SolarWinds, WhatsUp Gold, etc...)* ### The Network Operations Network Engineer II:* ### Is able to handle multiple tasks and prioritize work under pressure* ### Is comfortable and proficient in delegating tasks to other engineers* ### Is detail-oriented in documenting information and able to own customer issues through resolution* ### Demonstrates strong problem-solving skills coupled with a desire to take on responsibility* ### Has a desire to expand personal technical knowledge and mentor other engineers to expand knowledge* ### Identifies were process can be improved and engages managers and other teams to implement those improvements### ### The ideal candidate possesses:### A minimum of 5 years of recent networking experience in a command-line oriented environment* ### Experience with responsibility for configuration and problem resolution of OSPF and/or BGP* ### CCNP-level aptitude* ### A minimum of 12 months of experience in a customer service role* ### Excellent written and verbal communication skills* ### Critical thinking skills and the ability to provide solutions with precision during high-pressure situations* ### Schedule flexibility to include working a weekend day regularly and holidays as required by the business