Senior NOC Engineer

Ericsson AB; Dadri; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Ericsson AB in Noida, India is seeking an experienced L1 Network Operations professional to provide incident resolution, monitor WAN performance, and support cloud-integrated networks across Windows and Linux servers.

You will apply ITIL practices, participate in 24/7 shifts, and work with platforms like GCP, AWS, Azure and IBM Cloud, while continuously improving service reliability and incident response with AIOps and automation tools.

Qualifications

• Minimum 5–10 years in WAN monitoring or NOC operations.
• Flexibility for 24/7 rotational shifts.
• Strong fundamentals: OSI model, TCP/IP, VLANs, routing.
• Experience with Palo Alto firewalls and WAN infrastructure.
• Exposure to ITSM processes and AIOps/automation tools.
• Ability to work independently and manage priorities.
• CCNA/CCNP mandatory.

Responsibilities

• Utilize strong technical knowledge of L2 and L3 networking protocols to support network operations, perform initial investigations and facilitate timely incident resolution.
• Apply understanding of cloud platforms such as GCP, AWS, Azure and IBM Cloud to support network performance, availability and reliability.
• Implement ITIL incident, problem, and change management practices while adhering to defined SLAs and procedures.
• Demonstrate flexibility in work approach and responsibilities, including participation in 24/7 rotational shifts.

Skills

Networking basics

OSI model

TCP/IP

VLANs

Subnetting

Routing & switching

Palo Alto FW

WAN connectivity

VPNs

AIOps exposure

ITIL processes

Scripting

Education

CCNA/CCNP Certification

Tools

ITSM platforms

Automation tools

Job description

Join our Team

About this opportunity:

To provide L1 support for incident resolution, event monitoring and technical operations across wide area network (WAN) technologies and products, including routers, switches, firewalls, proxies, load balancers, VPNs, cloud platforms and Windows and Linux servers. The role also contributes to the transformation of NOC operations through AIOps, automation tools, intelligent event management and continuous service improvement to enhance operational efficiency, service reliability and incident resolution

What you will do:

• Utilize strong technical knowledge of L2 and L3 networking protocols to support network operations, perform initial investigations and facilitate timely incident resolution.
• Apply an understanding of cloud platforms such as GCP, AWS, Azure and IBM Cloud to support network performance, availability and reliability.
• Implement ITIL incident, problem, and change management practices while adhering to defined service level agreements (SLAs) and operational procedures.
• Demonstrate flexibility in work approach and responsibilities, including participation in 24/7 rotational shifts.

The skills you bring:

"All academic credentials must be from recognized and accredited institutions and are further subject to verification."

• Minimum 5-10 years of experience in WAN network monitoring, NOC operations, or technical support roles.
• Candidate Must be flexibile in work approach and responsibilities, including participation in 24/7 rotational shifts.
• Must have exp in Networking fundamentals, including the OSI model, TCP/IP, VLANs, subnetting, routing and switching and Palo Alto firewalls. Understanding of WAN connectivity, VPNs, proxies, load balancers and network infrastructure components.
• Experience in event management, incident investigation, network troubleshooting and ITSM processes and exposure to AIOps platforms, automation tools, or scripting is desirable, with the ability and willingness to develop these capabilities further.
• Ability to work independently, prioritize multiple tasks and make decisions within defined L1 support guidelines. Adaptability to 24/7 rotational shifts and changing operational requirements. Strong incident documentation, escalation and stakeholder management skills.Basic understanding of AIOps concepts, including event correlation, alert deduplication, noise reduction, anomaly detection and predictive or proactive incident identification.
• Certifications (Preferred but Not Mandatory)
• CCNA/CCNP - Advanced networking knowledge (Mandatory)

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.

Primary country and city: India (IN) || Noida