Network Operations Center Engineer

Dian Technology Solutions; New Delhi; On-site; INR 600,000 - 900,000; Full time

Job summary

Dian Technology Solutions is seeking a Network Operations Center Engineer to join our IT operations team in Delhi. The role requires hands-on fault management, incident handling, and proactive monitoring to ensure service continuity.

You will work in rotational shifts, covering 24/7 operations, and collaborate with support teams to resolve incidents quickly while maintaining high service quality and uptime.

Qualifications

• 2 years of experience in Network Operations Center or fault management.
• Hands-on knowledge of ITSM Incident Management processes.
• Experience with infrastructure and network monitoring and incident handling.

Responsibilities

• Monitor and manage 24/7 health across OSS and IT infrastructure.
• Handle incidents, follow SOP/MOP, and coordinate escalation.
• Perform patch/workflow automation and CMDB discovery.
• Analyze logs and performance metrics to prevent outages.

Skills

OSS/Fault Management

ITSM Incident Management

Network Monitoring

RHEL/Linux

SNMP

Syslog

TCP/IP

DNS

Oracle/SQL basics

REST/API

Application Monitoring

Log Analysis

Incident Escalation

Tools

OpenText SMAX

OBM

ODL

NNMi

ServiceNow

Dynatrace

SolarWinds

BMC Helix

Zabbix

Grafana

Splunk

Datadog

AppDynamics

Job description

Role: Network Operation Center Engineer, Fault Management, ITSM, ITOM

Exp: 2 Years

Shift: Rotational

Job Description

• Experience in OSS/ Fault Management with hands-on knowledge and good understanding of ITSM Incident Management, Infrastructure & Network Monitoring,
• Application Performance Management(APM/RUM/BPM), Patch/Workflow Automation, CMDB & Discovery.
• Proficiency in RHEL/Linux, SNMP, Syslog, TCP/IP,DNS, Oracle/SQL basics, REST/API, application monitoring and log analysis.
• Experience in 247 application health monitoring, incident handling, SOP/MOP execution and escalation management.

Skills Required: Preferred - OpenText SMAX, OBM, ODL, NNMi, NA, OO, APM, RUM, BPM, UD, CMDB. ServiceNow, Dynatrace, SolarWinds, BMC Helix, Zabbix, Snowflake, IBM Instana, Grafana, Splunk, Datadog RUM, AppDynamics, Pega, Appian, ManageEngine.