Network Engineer 1

Movate Technologies; Chennai; Presencial; INR 240.000 - 320.000; Tempo integral

Resumo da vaga

Movate Technologies in Chennai, Tamil Nadu, invites applications for a Network Engineer Frontline Agent (L1). You will handle inbound/outbound calls, provide technical assistance, and log inquiries while performing basic network and VoIP troubleshooting. This role requires strong communication and ability to work in a fast-paced call center.

1+ year of experience preferred. Join a dynamic team and contribute to resolving customer issues, documenting cases, and escalating complex problems to the

Qualificações

• Basic networking concepts and protocols (TCP/IP, LAN/WAN)
• Familiarity with SIP/VoIP technologies
• Understanding of inbound/outbound calling and call flow
• Strong troubleshooting and problem-solving abilities
• Excellent spoken and written communication
• Customer-focused with good interpersonal skills

Responsabilidades

• Handle inbound and outbound customer calls and provide technical assistance.
• Log customer inquiries, identify issues, and gather troubleshooting information.
• Perform initial troubleshooting for network, device, and VoIP problems.
• Handle MACD requests and customer account configurations.
• Assist with call flow modifications, number assignments, and device configurations.
• Troubleshoot endpoint devices, softphones, voicemail, Webex, and other apps.
• Perform basic network troubleshooting involving routers, switches, LAN/WAN, IP connectivity.
• Monitor support inboxes, manage tickets, and ensure timely updates.
• Escalate unresolved issues to the appropriate teams.
• Maintain accurate case documentation and follow SOPs/knowledge base.

Conhecimentos

Networking basics (TCP/IP, LAN/WAN)

VoIP technologies (SIP)

Call flow concepts

Troubleshooting

Communication skills

Customer handling

Documentation

Multitasking

Fast-paced environment

Descrição da vaga

WE'RE HIRING | Network Engineer Frontline Agent (L1)

Are you passionate about technology, troubleshooting, and customer support? We are looking for enthusiastic Technical Support Specialists to join our frontline technical support team.

The ideal candidate should have a basic understanding of networking, VoIP technologies, and telecommunications, along with strong customer service and communication skills.

Job Details:

• Position: Network Engineer Frontline Agent (L1)


• Experience: 1+ Years Preferred


• Job Type: Full-Time


• Location: Ambattur, Chennai

Key Responsibilities:

• Handle inbound and outbound customer calls and provide technical assistance.


• Log customer inquiries, identify issues, and gather relevant troubleshooting information.


• Perform initial troubleshooting and issue isolation for network, device, and VoIP-related problems.


• Handle MACD (Move, Add, Change, Delete) requests and customer account configurations.


• Assist with call flow modifications, number assignments, device configurations, and call routing.


• Troubleshoot endpoint devices, softphones, voicemail, Webex, and other communication applications.


• Perform basic network troubleshooting involving routers, switches, LAN/WAN, and IP connectivity.


• Monitor support inboxes, manage tickets, and ensure timely updates and follow-ups.


• Escalate unresolved technical issues to the appropriate support teams.


• Maintain accurate case documentation and follow established SOPs and knowledge base articles.


• Ensure customer satisfaction while meeting defined service-level objectives (SLOs).

Required Skills & Qualifications:

• Basic understanding of networking concepts, including TCP/IP, LAN, WAN, routers, and switches.


• Basic knowledge of VoIP technologies, SIP, and telecommunications.


• Understanding of inbound/outbound calling and call flow concepts.


• Good troubleshooting, analytical, and problem‑solving abilities.


• Excellent verbal and written communication skills.


• Strong customer‑handling and interpersonal skills.


• Ability to multitask and work in a fast‑paced call center environment.


• Good documentation and ticket management skills.

Preferred Qualifications:

• 1+ of experience in Technical Support / IT Helpdesk / Voice Support.


• Prior experience in VoIP or IP-based technical support.


• Familiarity with ticketing systems and troubleshooting tools.


• Experience supporting Webex, softphones, voicemail, or enterprise communication platforms.


• Understanding of the telecommunications or SaaS industry.