Network Engineer

Movate Technologies; Bengaluru; Presencial; INR 350.000 - 500.000; Jornada completa

Descripción de la vacante

Movate Technologies in Bengaluru is seeking a customer support professional for EMEA/NAM markets. You will handle inbound calls/chats, requiring strong English communication and basic familiarity with VoIP, networking concepts, and Windows/macOS environments.

Knowledge of SaaS basics, screen-sharing to assist customers, and familiarity with Salesforce Service Cloud or similar CRM systems for case management is desired.

Formación

• Prior contact center experience - EMEA/NAM (handling inbound calls/chats).
• Excellent written and verbal communication skills in English.
• Basic knowledge of VoIP setup, basic networking knowledge, basic experience in Windows and macOS.

Conocimientos

English communication

VoIP basics

Networking fundamentals

Windows & macOS basics

Herramientas

Salesforce Service Cloud

Knowledge Base systems

Descripción del empleo

Job Description L1

Mandatory Requirements:

• Prior contact center experience - EMEA/NAM (handling inbound calls/chats).
• Excellent written and verbal communication skills in English.
• Basic knowledge of VoIP Setup, Basic Networking knowledge, basic experience in Windows and macOS.

Technical Knowledge Requirements :

• Moderate understanding of networking fundamentals, including:
• Packet Switching VoIP protocols (H323, SIP, RTP)
• OSI Model
• MAC Addressing and Subnetting
• TCP/IP, DNS
• Networking tools such as Ping/Traceroute, DHCP, Telnet, Basic Routing Concepts
• Good understanding of VoIP technologies, networking, and telecommunications.
• Clear knowledge of how VoIP calls are connected and terminated Understanding the role of SIP in VoIP call setup and management

Additional Competencies

• Basic knowledge of SaaS products.
• Experience conducting screen-sharing sessions to assist customers with setup and troubleshooting.
• Familiarity with Salesforce Service Cloud (or similar CRM systems), Knowledge Base systems, and Customer Portals for case management.
• Certifications in CCNA/CCNP are an added advantage