Network Engineer

First American; Bengaluru; On-site; INR 900,000 - 1,200,000; Full time

Job summary

First American Bengaluru is seeking a Network Operations professional to monitor critical systems, perform daily checks, and respond to alerts using industry monitoring tools. The role emphasizes structured problem-solving and independent work in a fast-paced environment.

You will handle incident detection, troubleshooting, and documentation, coordinating with cross-functional teams, prioritizing by impact, and maintaining clear stakeholder communication.

Qualifications

• 3–5 years of experience in a similar role.
• Bachelor's degree or equivalent in related field preferred.
• CCNA preferred but not mandatory.

Responsibilities

• Perform daily system checks to ensure critical systems and services are operational.
• Use monitoring tools like SolarWinds, Cisco SD-WAN, Meraki, ThousandEyes or similar.
• Respond to alerts and incidents; document actions taken and resolution steps.
• Coordinate with teams and stakeholders, escalating as needed based on impact.
• Prioritize incidents by severity; maintain effective communication and timely updates.
• Utilize ServiceNow to track workflow and incident lifecycle.
• Troubleshoot network issues and escalate complex problems.
• Demonstrate strong communication skills, both written and verbal.

Skills

Troubleshooting

Communication

Independent work

Multitasking

Incident management

Education

Bachelor's degree or equivalent

Tools

SolarWinds

Cisco SD-WAN

Meraki

ThousandEyes

PuTTY/SecureCRT CLI

Job description

Job Summary

The following duties and responsibilities represent the essential functions of the job. A staff member may be required to perform additional duties.

Responsibilities

• Perform daily system checks to ensure critical systems and services are operational
• Knowledge and usage of SolarWinds, Cisco Catalyst SD-WAN, Meraki, ThousandEyes or similar monitoring tools.
• Schedule flexibility with the ability to work non-standard business hours.
• A keen analytical and structured approach to problem-solving.
• Willingness to learn in a fast-paced environment.
• Use our ServiceNow tool to track workflow.
• Incident Detection and Response : respond to alerts and incidents reported by monitoring systems or other sources.
• Troubleshooting and Resolution : investigate and resolve network issues, escalating complex problems to appropriate teams.
• Communication and Escalation : communicate with relevant teams and stakeholders about incidents and their resolution.
• Documentation : document all incidents, resolutions, and actions taken.
• Incident Prioritization : prioritize incidents based on severity and impact.
• Strong troubleshooting and multitasking skills
• Strong communication skills, written and verbal
• SolarWinds, Cisco tools experience highly preferred
• Putty/ SecureCRT CLI experience
• Knowledge with Cisco SDWAN (Meraki, vManage,1000eyes) preferred
• Knowledge with Cisco routers/switches/firewalls preferred
• Knowledge of basic usage of AI tools like Cisco AI assistant/Chat GPT/Copilot etc. for incident triage (preferred)
• Proven ability to work independently

Education/Training

• Minimum of Bachelor s Degree in related field strongly preferred, or equivalent degree/work experience

Experience & Requirements

• 3-5 years experience in a similar role.
• CCNA preferred but not mandatory.