Network Support Engineer

Accenture India Private Limited; Bengaluru; On-site; INR 700,000 - 1,100,000; Full time

Job summary

Accenture India Private Limited is seeking a Technology Support Engineer Project Role in Bengaluru. The engineer will resolve incidents and problems across enterprise network infrastructure, implement RFCs, and update knowledge bases to support effective troubleshooting.

The role involves L2/L3 troubleshooting, deploying changes, and collaborating with vendors across Cisco, Juniper, Aruba ecosystems to ensure stability and performance.

Qualifications

• Bachelor's degree in CS/IT/Electronics or equivalent required.
• 3–4 years of experience in enterprise network operations and support.
• Experience with LAN/WAN/WLAN and troubleshooting of routing, switching, and wireless.

Responsibilities

• Network Operations & Support: daily administration of LAN, WAN, and WLAN; monitor performance.
• Routing & Switching: configure VLANs, STP, EtherChannel; OSFP/BGP; support Cisco/Juniper devices.
• Wireless Networking: manage Aruba/Cisco wireless networks; RF optimization; roaming issues.
• Incident, Problem & Change Management: handle incidents and changes within SLA; perform RCA.
• Documentation & Compliance: maintain network docs, SOPs, and runbooks; update knowledge base.

Skills

Core Networking

Routing Protocols

Switching

Wireless Networking

Networking Tools

Python/Ansible

Education

Bachelor's degree in Computer Science / IT / Electronics

Tools

Cisco DNAC

Juniper JUNOS

Aruba Central

Wireless Controllers

Job description

Technology Support Engineer Project Role

Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.

Must have skills : Network Infrastructures Good to have skills : SD-WAN Operations Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Role Summary The Network Engineer is responsible for supporting, maintaining, and troubleshooting enterprise network infrastructure, including routing, switching, and wireless environments. The role involves working in medium to large-scale networking environments, providing L2 level support, executing changes, and ensuring network stability and performance.

Key Responsibilities

• Network Operations & Support: Perform day-to-day administration of LAN, WAN, and WLAN infrastructure. Monitor network performance, availability, and capacity using network tools. Provide L2/L3 troubleshooting for incidents across routing, switching, and wireless domains.
• Routing & Switching (Cisco,Juniper): Configure and troubleshoot: VLANs, STP, EtherChannel Layer 3 routing (OSPF, BGP, static routing) Support Cisco and Juniper devices (routers, switches, SD-WAN if applicable).
• Wireless Networking (Cisco / Aruba): Manage and troubleshoot wireless networks: Aruba Controllers, Access Points, Aruba Central Cisco Wireless Controllers (WLC) and APs Handle SSID configuration, RF optimization, authentication issues, and roaming problems. Ensure wireless coverage and redundancy for enterprise environments.
• Incident, Problem & Change Management: Handle incidents, service requests, and problem tickets within SLA timelines. Perform root cause analysis (RCA) for recurring issues. Execute standard and emergency network changes as per change management process.
• Network Infrastructure & Implementation Support: deployment and configuration of new network devices. Assist in network upgrades, migrations, and transformations (e.g., Aruba to Juniper or Cisco upgrades). Validate network connectivity and performance post-implementation.
• Documentation & Compliance: Develop and maintain network documentation, SOPs, and runbooks. Ensure compliance with enterprise security and operational policies. Update knowledge base and share best practices across teams.

Required Skills & Technical Expertise

• Core Networking: Strong understanding of OSI/TCP-IP model Routing protocols: OSPF, BGP Switching technologies: VLAN, STP, VTP, trunking.
• Vendor Technologies: Cisco: Routing, Switching, Wireless, DNAC (preferred); Juniper: JUNOS CLI, Routing, Switching; Aruba: WLAN Controllers, Aruba Central, Access Points.
• Wireless Technologies: 802.11 protocols (a/b/g/n/ac/ax) RF fundamentals and troubleshooting AAA (RADIUS, TACACS), WLAN security.
• Tools (Good to Have): Monitoring tools like SolarWinds, Splunk, or similar Network automation basics (Python/Ansible – optional).

Qualifications

Bachelor s Degree in Computer Science / IT / Electronics or equivalent 3–4 years of experience in enterprise network operations/support role.

Certifications (Preferred)

Cisco Certified Network Associate (CCNA) Juniper JNCIA / JNCIS (preferred) Aruba Certified Mobility Associate (ACMA) – optional