MS Dynamics CRM Specialist

Mobily Infotech; Bengaluru; On-site; INR 900,000 - 1,400,000; Full time

Job summary

Mobily Infotech is seeking a hands-on Microsoft Dynamics CRM (On-Premises) Specialist with strong expertise in customization, development, and integration. The role focuses on on-prem environments, delivering reliable CRM solutions with close collaboration across functional teams and stakeholders.

You will design, develop, and customize CRM solutions, build plugins and workflows, and manage integrations via REST/SOAP APIs, while ensuring quality, performance, and security across deployments.

Qualifications

• Hands-on Dynamics CRM (on-prem) 2011–2016.
• Plugin development, custom workflows, ribbons.
• CRM architecture and on-prem deployment.
• SQL Server, FetchXML, QueryExpression.
• IIS, Windows auth, Active Directory basics.
• Debugging and troubleshooting skills.
• Clear stakeholder communication.

Responsibilities

• Design, develop, and customize Dynamics CRM solutions.
• Develop plugins and custom workflows.
• Customize entities, forms, views, ribbons, dashboards.
• Build and maintain REST/SOAP API integrations.
• Work with .NET Framework and CRM SDK.
• Support data migration, deployment, and environment management.
• Assist with unit testing, UAT, and defect resolution.
• Troubleshoot production issues and provide resolutions.
• Collaborate with stakeholders to gather requirements.
• Ensure code quality, performance, and security.
• Support deployments and releases as part of the team.

Skills

CRM customization

Plugin development

Workflow customization

SQL Server

FetchXML

QueryExpression

IIS

Windows auth

Debugging

Stakeholder comms

Tools

CRM SDK

REST APIs

SOAP APIs

.NET Framework

Power Platform

Bitbucket

Bamboo

Power Apps

Power Automate

Job description

Job Summary

We are seeking a hands-on Microsoft Dynamics CRM (On-Premises) Specialist with strong technical expertise in customization, development, and integration. The ideal candidate has solid experience working in on-prem environments and can handle development activities along with operational and admin support. This role involves close collaboration with functional teams and business stakeholders to deliver reliable, well-tested CRM solutions.

Key Responsibilities

• Design, develop, and customize solutions in Microsoft Dynamics CRM
• Develop plugins, custom workflows, and business logic using C#
• Customize entities, forms, views, ribbons, and dashboards
• Build and maintain integrations with external systems using REST/SOAP APIs
• Work with .NET Framework and CRM SDK
• Support data migration, deployment, and environment management activities
• Assist with unit testing, UAT, and defect resolution to ensure release quality
• Troubleshoot production issues and provide timely resolutions
• Collaborate with functional teams and stakeholders to gather and validate requirements
• Ensure code quality, performance optimization, and security compliance
• Support deployments and releases as part of the team

Required Skills (Must-Have)

• Hands-on experience with Microsoft Dynamics CRM (2011/2013/2015/2016 – On-Premises)
• Experience in plugin development, custom workflows, and ribbon customization
• Understanding of CRM architecture and on-premises deployment models
• Experience with SQL Server, FetchXML, and QueryExpression
• Basic knowledge of IIS, Windows Authentication, and Active Directory
• Good debugging, troubleshooting, and problem-solving skills
• Clear communication skills for working with business/functional stakeholders

Nice-to-Have

• Exposure to Power Platform (Power Automate, Power Apps)
• Familiarity with CI/CD tools (Bitbucket/Bamboo)
• Microsoft certification(s) related to Dynamics CRM