MS Dynamics 365 Solution Architect

Zensar Technologies; India; Hybrid; INR 3,500,000 - 7,000,000; Full time

Job summary

Zensar Technologies seeks a seasoned Microsoft Dynamics 365 Solution Architect to lead end-to-end design and delivery of Dynamics 365 CRM/ERP and Power Platform solutions. You will guide architecture across CRM, ERP, data strategy, security, and integrations, engaging with stakeholders and shaping governance and DevOps practices.

Ideal candidates have strong consulting and executive-facing communication skills, with experience across large-scale ERP/CRM transformations and a focus on

Qualifications

• Strong expertise in Microsoft Dynamics 365 Customer Engagement (Sales, Service, Field Service, Marketing).
• Extensive experience with Dynamics 365 Business Central (Finance, Supply Chain, Inventory, Procurement, Manufacturing).
• Deep knowledge of Power Platform (Power Apps, Power Automate, Power BI).
• Experience with Copilot, AI capabilities, and automation solutions.
• Strong understanding of Azure services, integrations, APIs, Logic Apps, Service Bus, Functions, and middleware platforms.

Responsibilities

• Lead solution architecture and design across Dynamics 365 CRM, BC, Power Platform, and Azure.
• Conduct discovery workshops and solution envisioning sessions.
• Define future-state processes, data strategy, security model, and integration architecture.
• Architect end-to-end solutions for Sales, Service, Field Service, Marketing, Finance, and ERP.
• Design integrations with ERP/CRM, third-party apps, ISVs, APIs, and Azure services.
• Provide technical and functional leadership to consultants, developers, and stakeholders.
• Establish governance, ALM, DevOps, and security standards.
• Support pre-sales activities including RFP responses and solution demonstrations.
• Drive adoption of AI, Copilot, automation, analytics, and modern business apps.

Skills

Dynamics 365 CE

Dynamics 365 BC

Power Platform

Copilot / AI

Azure integrations

APIs & middleware

DevOps

Governance

Security

Stakeholder management

Executive communication

Tools

Azure Logic Apps

Azure Functions

Service Bus

Dataverse

Job description

Role: Microsoft Dynamics 365 Solution Architect

Experience: 12+ Years

Location: Flexible / Hybrid

Role Summary

The Microsoft Dynamics 365 Solution Architect will lead the end-to-end design, architecture, and delivery of Microsoft Business Applications solutions spanning Dynamics 365 Customer Engagement (CRM), Dynamics 365 Business Central (ERP), Power Platform, Copilot, and Azure-based integrations. The role requires strong consulting, solutioning, governance, and stakeholder management capabilities to drive successful digital transformation initiatives.

Key Responsibilities

• Lead solution architecture and design across Dynamics 365 CRM, Business Central, Power Platform, and Azure.
• Conduct discovery workshops, business process assessments, and solution envisioning sessions.
• Define future-state business processes, application architecture, data strategy, security model, and integration architecture.
• Architect solutions covering Sales, Customer Service, Field Service, Marketing, Finance, Supply Chain, Operations, and ERP processes.
• Design integrations with ERP, CRM, third-party applications, ISVs, APIs, Azure Integration Services, and Microsoft ecosystem products.
• Provide technical and functional leadership to consultants, developers, and client stakeholders.
• Establish solution governance, best practices, ALM, DevOps, security, and quality standards.
• Support pre-sales activities including RFP responses, effort estimations, solution demonstrations, and executive presentations.
• Drive adoption of AI, Copilot, automation, analytics, and modern business applications.

Required Skills

• Strong expertise in Microsoft Dynamics 365 Customer Engagement (Sales, Customer Service, Field Service, Marketing/Customer Insights).
• Extensive experience with Dynamics 365 Business Central including Finance, Supply Chain, Inventory, Procurement, Sales, Manufacturing, and Distribution processes.
• Deep knowledge of Power Platform (Power Apps, Power Automate, Power BI, Power Pages, Dataverse).
• Experience with Microsoft Copilot, AI capabilities, and automation solutions.
• Strong understanding of Azure services, integrations, APIs, Logic Apps, Service Bus, Functions, and middleware platforms.
• Experience in data migration, master data management, reporting, and analytics.
• Knowledge of solution lifecycle management, DevOps, governance, and security frameworks.
• Strong consulting, stakeholder management, and executive communication skills.

Preferred Qualifications

• Microsoft Certified: Dynamics 365 Solution Architect Expert.
• Business Central Functional or Technical certifications.
• Power Platform Solution Architect certification.
• Experience leading large-scale global ERP and CRM transformation programs.
• Exposure to Manufacturing, Retail, Distribution, Financial Services, or Professional Services industries.
• Dynamics 365 CRM & Business Central
• Business Process Transformation
• Program Governance
• Executive Stakeholder Management
• Delivery Leadership & Mentoring

Ideal Profile: A seasoned Microsoft Business Applications leader capable of architecting enterprise-wide CRM, ERP, Power Platform, AI, and integration solutions while providing strategic guidance throughout the sales, implementation, and support lifecycle.