D365 CRM Solution Architect

Airo Digital Labs, LLC; Bengaluru; On-site; INR 1,800,000 - 2,500,000; Full time

Job summary

A tech solutions company in Bengaluru, India is seeking a highly skilled Technical/Solution Architect to design and implement solutions within Microsoft Dynamics 365 and Power Platform. The ideal candidate will have over 6 years of experience with D365 CE, including at least 3 years in an architect role. Responsibilities include working with integration strategies, data management, and mentoring team members. Candidates should be proficient in API integrations, data migration, and emerging technologies like chatbots.

Qualifications

• Minimum of 6+ years of experience with Microsoft Dynamics CRM/D365 Customer Engagement.
• At least 3 years in a Solution Architect or Technical Lead capacity.
• Experience with data migration and integration tools is necessary.

Responsibilities

• Design technical solutions utilizing D365 CE and Power Platform.
• Define integration patterns and architect API-based communication.
• Mentor junior developers in D365/Power Platform technologies.

Skills

Dynamics 365 Customer Engagement

Power Platform

Dataverse

Integration patterns

Data migration tools

Chatbot technologies

API-based communication

Power Automate

Education

Bachelor's degree in computer science or related field

Tools

SSIS

KingswaySoft

Job description

We are seeking a highly skilled and experienced Technical/Solution Architect to lead the design, development, and implementation of solutions within the Microsoft Dynamics 365 Customer Engagement (D365 CE) and Power Platform ecosystems. This role requires deep expertise in customizing D365 CE, architecting robust data models using Dataverse, and integrating the platform with other enterprise systems to meet complex business needs.

Experience

10+ Years

Qualification

Bachelor’s degree in computer science, software development, engineering, or a related technical field

B.Tech/B.E. in Any Specialization

Key Responsibilities

Solution Architecture Design: Design comprehensive, scalable, and secure technical solutions utilizing D365 CE, Power Platform (Power Apps, Power Automate, Power BI), and Dataverse to meet specified business requirements.

Integration Strategy: Define integration patterns and architect API-based communication strategies between D365 CE and external systems, ensuring data integrity and real-time
synchronization.

Technical Expertise & Mentorship: Serve as the subject matter expert (SME) for the D365/Power Platform technology stack, providing technical leadership and mentorship to
junior developers and team members.

Emerging Technologies: Design and implement solutions involving Omnichannel for Dynamics 365 and chatbot technologies using Power Virtual Agents (PVA) or Microsoft Copilot Studio.

Data Management: Plan and execute data migration strategies using tools such as SSIS, KingswaySoft, and Dataflows, ensuring clean and accurate transfer of data.

Stakeholder Collaboration: Work closely with business analysts, project managers, and stakeholders to translate functional requirements into technical specifications and solution designs.

Required Skills & Qualifications

Experience: Minimum of 6+ years of experience working with Microsoft Dynamics CRM/D365 Customer Engagement, with at least 3 years in a Solution Architect or Technical Lead capacity.

Responsibilities

Perform technical analysis of legacy applications, workflows, and integrations, and map them to Dynamics 365 and Power Platform.

Configure Customer Service, Omnichannel, chat, routing, and bot integrations.

Design and build Power Automate flows and Dataverse architecture.

Develop integrations using REST APIs, Custom Connectors, Logic Apps/Power Automate.
Build and configure Power Pages for self-service and portal capabilities.

Lead data migration activities including ETL, mapping, transformation, and validation.

Support SIT/UAT, production deployment, and environment movement.

Skills Required

Hands-on experience in Dynamics 365 Customer Engagement, Power Platform, and
Dataverse.

Experience with Omnichannel and chatbot technologies (PVA/Copilot Studio).

Good understanding of integration patterns and API-based communication.

Experience with data migration tools (SSIS, KingswaySoft, Dataflows).

Knowledge of ticketing, service management, or workflow-driven systems.

Core Platform Skills

• Strong expertise in D365 CE applications (Sales, Service, Marketing).
• Deep understanding and practical experience with the Power Platform (Model-Driven and Canvas Apps, Power Automate).
• Proficiency in data modeling and management within Dataverse (Common Data Service)

Development Skills

• Experience with other customization tools: Business Rules, Actions, and Ribbon Workbench.
• Strong background in Power Automate for building complex business process automations.

Integration & Data

• Solid understanding of integration patterns (API-based, synchronous/asynchronous).
• Experience with data migration and integration tools like SSIS, KingswaySoft, or native Dataverse Dataflows.

Specialized Experience

• Hands-on experience with Omnichannel for D365 CE.
• Familiarity with chatbot development platforms like Power Virtual Agents or Copilot Studio.